E-commerce Customer Service

1 week ago


Johor Bahru, Malaysia PLANET GROUP (M) SDN BHD Full time

1.Serves customers by providing product and service information and resolving product and service problems. 2.Attracts potential customers by answering product and service questions and suggesting information about other products and services. 3.Maintains customer records by updating CRM system. 4.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. 5.Recommends potential products or services to management by collecting customer information and analyzing customer needs. 6.Prepares product or service reports by collecting and analyzing customer information. 7.Contributes to team effort by accomplishing related results as needed.
Vision: To Inspire & Enrich Quality Lifestyle Core Value: Customer 1st Responsibility Professional Teamwork Trust
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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