Service Crew

5 months ago


George Town, Malaysia Gustopia Sdn Bhd Full time

Manage and supervise the efficient operation of departments and assigned shifts, conduct daily staff briefings, and address any staff service issues.
- Collaborate with the direct reporting superior to carry out recruitment when necessary and oversee staff training programs, including preparing training and work schedules.
- Efficiently handle food and beverage inventory and promptly report any irregularities to the direct reporting superior.
- Monitor and manage guest complaints to ensure customer satisfaction, and efficiently follow up to receive feedback.
- Regularly inspect food and beverage preparation and presentation, maintaining inventory to enhance sales.
- Maintain excellent standards and ensure effective restaurant operations to meet operational expectations.
- Assist and provide training to staff members as needed.
- Coordinate with the direct reporting superior or other authorized personnel for everyday operational and administrative records, including restaurant sales, float, purchases, and bank deposits.
- Evaluate the performance of subordinates and provide recommendations to the direct reporting superior.
- Maintain records, schedules, and reports related to all employees as required.
- Collaborate with authorized personnel to develop promotional, advertising, and merchandising activities and plans, including managing all digital social platforms for the restaurant.
- Support other teammates in providing excellent customer service.
- Ensure proper sanitation, hygiene standards, and effective restaurant presentation are maintained.
- Work with the team to meet sales targets, enhance customer satisfaction, and follow company procedures to increase productivity.
- Provide coverage for other staff members or work at other company-operated outlets under the approval of the direct reporting superior.
- Consolidate employees' claims and hand them over to management.
- Consolidate supplier invoices and hand them over to the outsourcing company.
- Undertake any other reasonable tasks assigned by the direct reporting superior and/or the company.

**Requirements**:

- Must possess a positive and helpful attitude
- Prior related work experience is advantageous
- Willingness to work in Georgetown, Penang

**Work Schedule**:

- Tuesday - Sunday: 11 am - 9:00 pm
- 6 working days per week (Off day - Monday)
- Total Hours: 45 hours

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)


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