Service Crew
5 months ago
Manage and supervise the efficient operation of departments and assigned shifts, conduct daily staff briefings, and address any staff service issues.
- Collaborate with the direct reporting superior to carry out recruitment when necessary and oversee staff training programs, including preparing training and work schedules.
- Efficiently handle food and beverage inventory and promptly report any irregularities to the direct reporting superior.
- Monitor and manage guest complaints to ensure customer satisfaction, and efficiently follow up to receive feedback.
- Regularly inspect food and beverage preparation and presentation, maintaining inventory to enhance sales.
- Maintain excellent standards and ensure effective restaurant operations to meet operational expectations.
- Assist and provide training to staff members as needed.
- Coordinate with the direct reporting superior or other authorized personnel for everyday operational and administrative records, including restaurant sales, float, purchases, and bank deposits.
- Evaluate the performance of subordinates and provide recommendations to the direct reporting superior.
- Maintain records, schedules, and reports related to all employees as required.
- Collaborate with authorized personnel to develop promotional, advertising, and merchandising activities and plans, including managing all digital social platforms for the restaurant.
- Support other teammates in providing excellent customer service.
- Ensure proper sanitation, hygiene standards, and effective restaurant presentation are maintained.
- Work with the team to meet sales targets, enhance customer satisfaction, and follow company procedures to increase productivity.
- Provide coverage for other staff members or work at other company-operated outlets under the approval of the direct reporting superior.
- Consolidate employees' claims and hand them over to management.
- Consolidate supplier invoices and hand them over to the outsourcing company.
- Undertake any other reasonable tasks assigned by the direct reporting superior and/or the company.
**Requirements**:
- Must possess a positive and helpful attitude
- Prior related work experience is advantageous
- Willingness to work in Georgetown, Penang
**Work Schedule**:
- Tuesday - Sunday: 11 am - 9:00 pm
- 6 working days per week (Off day - Monday)
- Total Hours: 45 hours
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Day shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (required)
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