IT Support Analyst(Level 1)

**GENERAL SUMMARY**: **DUTIES & RESPONSIBILITIES**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and...

Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according to urgency and importance in...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

**Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...

Customer Service Analyst 1-Support-220002B5 **Applicants are required to read, write, and speak the following languages**: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...

**Role - IOT Support Analyst** **Experience - 5+** **Location - KL-** **Description**: **IOT Support Analyst** Experience Preferred: Work order/ ticket processing Change management Work Prioritization Datadog Puppet Azure LINUX Docker/ containerization Familiarity Experience working on teams following Agile software development...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

**Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...

_Job Description : _ **NOTE : Only PR and Citizen** - Scheduling, monitoringand reporting batch jobs of specific frequency - Follow up with internaland external stakeholders (Customer and Vendor liaison) to progress tickets toresolution - Should possess goodcommunication skills and customer relations. - Adhere to the expectedservice levels complying with...

Primary Responsibility and Key Tasks A seasoned sales enablement, market research analyst to support cloud Sales organisation: - Work closely with sales to identify solution areas and create sales enablement documents (pitches & proposals) - Identifying win themes, value propositions to create effective sales presentations - Create pitch decks, with strong...

**upport Analyst** **Oil & Gas Client (PETRON)** **12 months Contract Duration** **Damansara Heights, Kuala Lumpur** **Monday - Friday [8.00 am - 5.00pm]** **RM 2500 - RM 3000** **Headcount : 2** **Responsibilities & Accountabilities**: **Role 1 : Support Analyst 1** - Customer Application Processing: - Ensure completeness and accuracy of customer...

**About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...

HI ABOUT US: We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. ABOUT CLIENT: Our client is a Tier-1 System Integrator and global leader in providing IT...

**Position: Japanese Speaking Finance Analyst (Junior Level)** **Company Background**: Multinational Shared Services **Tenure**: Permanent **Working Location**: Kuala Lumpur, Malaysia **Remuneration**: RM5,000-6,200 + Yearly Bonuses **Job Summary**: We are currently looking for a Japanese Speaking Finance Analyst (Junior Level) to join the esteemed...

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

o SAP experience is preferred but will consider prior experience with other ERPs - Supply chain experience is required (relating to this line of work e.g. logistics, order management, etc) - Customer handling experience a plus Note: customer support/ transaction analyst/ processing Associate, analyst who are from BPO, CSO background can apply!!! **Job...

**Job Title**:Technical Support Specialist Level 1-3 Contributes to the delivery and implementation of operational projects to support the business Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards. **Location**:Kuala Lumpur **Brand**:Global Technology **Time Type**:Full...

**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

**About Datacom**: Datacom is Australasia's largest homegrown technology services business of over 7600 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel. **At the centre of our vision and values...