Support Analyst

1 week ago


Kuala Lumpur, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

**upport Analyst**

**Oil & Gas Client (PETRON)**

**12 months Contract Duration**

**Damansara Heights, Kuala Lumpur**

**Monday - Friday [8.00 am - 5.00pm]**

**RM 2500 - RM 3000**

**Headcount : 2**

**Responsibilities & Accountabilities**:
**Role 1 : Support Analyst 1**
- Customer Application Processing:

- Ensure completeness and accuracy of customer information versus KPDN record in website, in terms of Business Registration Number, type of vehicle, quota limit.
- Collaborate with relevant stakeholders (Cardtrend, DZ Card, CMCM, CV Sales & Card Accounting) to address any discrepancies or missing information.
- Documentation Update and Follow-up:

- Follow up with customers promptly to obtain any missing or additional documentation.
- Ensure accurate documentation submission by customers.

2. System Escalation Handling:

- Respond to and investigate system-related issues escalated by internal teams or customers.
- Troubleshoot and identify system problems, collaborating with vendor and relevant respondent to implement effective solutions.
- Document and track system escalation issues, providing regular updates to stakeholders.
- Back-end Support by attend on escalation cases quota from payment terminals, card and pin issues.

3. Customer Communication:

- Provide clear and concise explanations to customers regarding system-related issues and resolutions.

4. Process Improvement:

- Collaborate with cross-functional teams to implement enhancements that contribute to operational efficiency.

5. Documentation and Reporting:

- Generate reports on processing times, issue resolution, and other relevant metrics.

**System Requirements**
- TNS portal
- LMS portal
- Card Management System portal
- KPDN portal

**Qualifications**
- Bachelor’s degree in business administration or equivalent.
- Customer Communication:

- Provide clear and concise explanations to customers regarding system-related issues and resolutions.
- Process Improvement:

- Collaborate with cross-functional teams to implement enhancements that contribute to operational efficiency.
- Documentation and Reporting:

- Generate reports on processing times, issue resolution, and other relevant metrics.
---------------------------------------------------------------------------------------------------
- **Role : Support Analyst 2**

**Responsibilities & Accountabilities**:

- Perform subsidy account validations between LMS and CMS - to ensure no duplicate subsidy account.

2. Documentation Update and Follow-up:

- Follow up with customers promptly to obtain any missing or additional documentation.
- Ensure accurate documentation submission by customers.

3. Customer Communication and Enquiries:

- Undertake customers’ support in PIN enquiry, PIN reset, quota checking, card delivery status, return parcel etc.

4. Back-end Support:

- Attend on escalation cases quota from payment terminals, card issue etc.

5. Data Analysis and Reporting:

- Provide report on weekly cards embossing and delivery update.

**Qualification**
- Bachelor’s degree in business administration or equivalent.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Administrative: 2 years (preferred)
- Customer support: 2 years (preferred)


  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    Position: Business Analyst Treasury ConsultantsWe need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge.Here is the job description we share with Consulting companies.Timeframe is ASAPSummary Job DescriptionExecute professional services contracts by performing...

  • IT Support Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Ikon Science Full time

    **About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...

  • Reporting Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? - Great working culture! - Young, energetic and fun learning organization! - Strategic location ~within walking distance to MRT and KL Monorail! - Birthday and Anniversary leave - Optical, Dental and Wellness Benefit provided **Job Description**: - Prepare daily, weekly, monthly and quarterly reporting for business team, management and...


  • Kuala Lumpur, Malaysia Salt Recruitment Full time

    **Application Support Analyst** Are you an experienced Application Support Analyst ready to take on the challenge of delivering exceptional service to valued customers? We’re looking for a Level 2 Application Support Analyst to join our client’s dynamic team. Seeking a Level 2 Application Support Analyst: - Delivering 2nd and 3rd line of support to...

  • Iot Support Analyst

    6 days ago


    Kuala Lumpur, Malaysia Verinon Full time

    **Role - IOT Support Analyst** **Experience - 5+** **Location - KL-** **Description**: **IOT Support Analyst** Experience Preferred: Work order/ ticket processing Change management Work Prioritization Datadog Puppet Azure LINUX Docker/ containerization Familiarity Experience working on teams following Agile software development...

  • IT Support Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ikon Science Full time

    About usIkon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon's dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface...

  • IT Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Reporting Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? Great working culture Young, energetic and fun learning organization Strategic location ~within walking distance to MRT and KL Monorail Birthday and Anniversary leave Optical, Dental and Wellness Benefit providedJob Description: Prepare daily, weekly, monthly and quarterly reporting for business team, management and clients. Data consolidation...

  • Support Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    upport AnalystOil & Gas Client (PETRON)12 months Contract DurationDamansara Heights, Kuala LumpurMonday - Friday [8.00 am - 5.00pm]RM RM 3000Headcount : 2Responsibilities & Accountabilities:Role 1 : Support Analyst 1 Customer Application Processing: Ensure completeness and accuracy of customer information versus KPDN record in website, in terms of Business...

  • Support Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Datacom Full time

    **About Datacom**: Datacom is Australasia's largest homegrown technology services business of over 7600 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel. **At the centre of our vision and values...

  • Support Analyst

    1 week ago


    Kuala Lumpur, Malaysia Worldline Full time

    Support Analyst **This is Worldline** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every...

  • Iot Support Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Full time

    **Role IOT Support Analyst**Experience 5+Location - KL-Description:IOT Support AnalystExperience Preferred:Work order/ ticket processingChange managementWork PrioritizationDatadogPuppetAzureLINUXDocker/ containerization FamiliarityExperience working on teams following Agile software development methodologiesResponsibilities:Processing SNOW ticketsExecuting...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Company Background: Oil and Gas Industry** **Position: Support Analyst** **Location: Damansara Heights** **Tenure: 1 year contract ( Renewable basis)** **Salary: RM 3000** **Responsibilities**: - Assisting with filing tasks. - Conducting validation of Asset Inspector work visits - Independently verifying Asset Inspector asset tagging efforts, if...


  • Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **Role Description** This is a full-time on-site role for a **Global Test Centre Support Analyst** located in WP. Kuala Lumpur. As a Global Test Centre Support Analyst, you will be responsible for providing technical support, troubleshooting, and customer support to our clients. This role involves collaborating with various teams to ensure smooth testing...


  • Kuala Lumpur, Malaysia D2S Resources Sdn Bhd Full time

    **Position Vacant: IT Onsite Support Analyst** Company: D2S Resources Sdn Bhd Location: KL, Malaysia Experience: 2+ years **QUALIFICATIONS / EXPERIENCE** - Degree or Diploma from Information Technology or equivalent discipline. - Experience with SaaS ITSM Suite of tools such as ServiceNow. - Proficient in troubleshooting and problem-solving techniques. -...

  • Support Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Company Background: Oil and Gas Industry** **Position: Support Analyst** **Location: Damansara Heights** **Tenure: 1 year contract ( Renewable basis)** **Salary: RM 3000** **Responsibilities**: - Addressing post-administrative asset tagging queries pertaining to PTR-A & PETR-B in collaboration with BU. - Preparing PTR-A & PETR-B forms and securing...


  • Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support Analyst You will be a member of a critical team who - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the...


  • Kuala Lumpur, Malaysia CBRE Full time

    **Time & Attendance Support Analyst (Kronos)** **Job ID** - 168463**Posted** - 21-May-2024**Role type** - Full-time**Areas of Interest** Administrative, People/Human Resources **Location(s)** Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia - We are looking for a Time & Attendance Support Analyst / Snr Analyst to join our team, responsible for...