![Yuwen Education](https://media.trabajo.org/img/noimg.jpg)
Part Time Academic Management Specialist
1 week ago
Job Title: Academic Management Specialist (AMS)
Location: Work from home
**Job Type**: Part-time
We are seeking a dynamic and proactive Academic Management Specialist (AMS) to join our team at the tuition centre. As an AMS, you will serve as the primary online key account manager, dedicated to supporting customers with their post-enrollment matters. Your role will be pivotal in ensuring customer satisfaction and retention.
**Responsibilities**:
- Serve as the main point of contact for customers, addressing their queries and concerns promptly and effectively.
- Collaborate closely with the Teaching & Curriculum team to ensure a seamless customer experience and address academic-related issues.
- Manage new accounts transferred from the sales team, ensuring a smooth transition and understanding of customer needs.
- Oversee makeup lesson arrangements, ensuring timely scheduling and communication with both students and teaching specialists.
- Manage WhatsApp communications, responding to inquiries and providing support as needed.
- Coordinate timetables and lesson changes, ensuring clarity and communication to all stakeholders.
- Remind customers for late payment, maintaining accurate records and following up on outstanding balances.
- Provide training and support to team members, ensuring consistency and excellence in customer service delivery.
- Manage withdrawal requests, guiding customers through the process and addressing any concerns or issues.
- Work closely with the front desk team to assist on-site customers and provide support as needed.
- Coordinate with the Finance department for customer billing and payment matters.
- Earn additional monthly incentives for retaining customers and commissions for successful referral, upselling, and cross-selling activities.
- Maintain a thorough understanding of Singapore's education system to provide informed guidance and support to customers.
- Report to the Academic Management (AM) Team IC as part of the Academic Affairs (AA) department.
**Requirements**:
- Diploma or Bachelor's degree in Education, Business Administration, or a related field.
- Proven experience in customer service, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to work independently and as part of a team.
- Familiarity with Singapore's education system and curriculum is highly preferred.
- Proficiency in English and Mandarin is ideal, especially for AMS serving Mandarin course customers.
**Job Type**: Part-time
Pay: RM10.00 per hour
Expected hours: No less than 5 per week
**Education**:
- Malaysian Special Skills Certificate (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
Expected Start Date: 06/01/2024
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