Part-time Contract Guest Experience Specialist

7 months ago

Kuala Lumpur, Malaysia Terasquad Technologies Sdn Bhd Full time

Position: Part-Time Contract Guest Experience Specialist - Weekend (WFH)

Job details

**Salary**: RM 12-15 per hour (Saturday, Sunday & Public Holiday)

**Job Type**: Part-time

**Job Description**:
1. Dealing with guest bookings everyday through multiple booking platforms.
option and assist to convert all reservations promptly to ensure homestay revenue is
maximised.
3. Coordinate and manage all communications for bookings, maintain and updating booking
calendars and inform operations staff accordingly.
4. Assist to book and block all units according to required SOP's and actively monitor all
reservations and discounts offered.
5. Ensure compliance to all security and safety standards on everyday basis and ensure
optimal utilisation of all software systems and maintain sound knowledge on all unit types
and its availability. Full training will be provided.
6. To ensure that all work meets company standards and is according to training given; all
function paperwork must be accurate and complete.
7. Ensure all incoming calls are handled professionally and with great problem solving skills.
8. Occasionally you will need to come to office for team meeting if needed.
9. Any other task assigned by the Guest Experience Manager

**Requirements**:
~ Fresh graduates are also encouraged to apply, training will be provided
~ Requires to work 8 hours during working day and must be on the PC at all times
~ Able to converse well in BM, English, and Chinese (Written Mandarin is an added
advantage)
~ Must own a laptop with a strong internet connection
~ Tech Savvy
~ Able to Multi-Task
~ Have a full sense of responsibility and the ability to follow up on work within the timeline given
~ Must reside in Klang Valley

**Benefits**:
1. Flexibility to work from home as long as you have a laptop and a strong internet
connection
2. Rotation shift schedules, including weekend and public holidays. No midnight job required.

**Job Types**: Part-time, Contract
Contract length: 12 months

**Salary**: RM10.00 - RM15.00 per hour

Expected hours: 18 - 26 per week

**Benefits**:

- Work from home

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Application Question(s):

- Are you residing in Klang Valley?

**Language**:

- English, BM (required)

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