Manager, Account Management
6 months ago
**The Company**
Our client is an American supply chain solutions leader who provides airfreight, ocean freight, and contract logistics solutions for more than 120 locations globally.
**Responsibilities**:
The Manager, Account Management will lead and coach the account management team, directly interact with clients to support growth, and serve as an escalation point to enhance customer experience. This role requires strong leadership, strategic orientation, and collaboration skills. Focus on process improvement, solution selling, increasing portfolio health, and enhance team performance and results.
- Manage the direct reports’ performance and development through formal and informal performance management, coaching, feedback, mentoring, training and regular portfolio reviews and stand ups.
- Coach team members to identify, develop, track and measure continuous improvement opportunities for their accounts.
- Manage merit, bonus and equity programs for assigned team to align compensation with performance results.
- Partner with Talent Acquisition to forecast talent needs, recruit and onboard qualified and diverse talents.
- Own employee engagement results and implement actions plans to improve culture, collaboration and DEI initiatives.
- Model the company’s leadership principles and lead change management.
- Drive intentional growth and retention through monthly account and pipeline reviews, CRM utilization and data analytics.
- Collaborate with cross-functional teams to ensure account health customer commitments are met and drive continuous improvement.
- Regularly review business and execution strategies, profitability, KPIs and AR with account teams.
- Provide guidance on pricing strategies, including margin guidance and commitment level.
- Analyze market opportunities and trends and assess their impact on business performance and financials.
- Lead and participate in industry, community, and campus activities to enhance the company’s brand.
- Additional duties as assigned.
- High School Diploma / GED / Bachelor’s Degree or equivalent.
- Minimum 5 years of experience in account management or equivalent experience with managing complex MNC customers.
- Minimum 2 years of experience in leading or managing teams.
- Broad market and industry knowledge, and vertical expertise.
- Demonstrated growth though sales and relationship building.
- Fluent in English and Mandarin - both written and verbal.
- Strong collaboration and leadership skills.
- Strong negotiation and communication skills.
- Able to travel up 30% (domestically).
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
**Education**:
- STM/STPM (preferred)
**Experience**:
- Account management: 5 years (preferred)
- Leading / Managing Team: 2 years (preferred)
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