Vice President, Customer Support

5 months ago


Kuala Lumpur, Malaysia TRanglo Full time

We are looking for a motivated and experienced VP of Customer Support to lead our customer support department. The Vice President, Customer Support will be responsible for driving superior customer support to business partners and internal stakeholders through policies, procedures, and setting of goals. The person is required to have up-to-date knowledge on industry products and trends, and train staff accordingly.

**Role and responsibilities**:

- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products/services, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing, hiring and training new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department.
- Develop policies & procedures complying with regulatory requirements.

**Qualifications & requirements**:

- Diploma or Bachelor's degree in any field.
- Proven experience as a customer support specialist, preferably from **financial services or fintech sector which deals with voluminous transactions**:

- Proven experience of managing a team of more than 30 headcounts
- Thorough knowledge of legislation pertaining to consumer protection.
- Prior experience in a managerial or supervisory role with management obligations (including statutory obligations and reporting) will be advantageous
- Top-notch oral, written, and interpersonal abilities.
- Well-developed arbitration skills with the ability to remain impartial.
- Affinity for multitasking with precision.
- Capacity to accept and utilize constructive criticism.
- Alignment with our company's values.


  • Vice President

    5 months ago


    Kuala Lumpur, Malaysia Aon Corporation Full time

    Vice President **Vice President, Health Solutions!** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Techware Full time

    Job Title: Global Vice President for Contract ManufacturingJob Description:We are seeking an experienced and results-driven Global Vice President to lead our contract manufacturing business growth strategy. As a key member of our senior management team, you will be responsible for developing and executing aggressive growth plans, managing key customer...

  • Vice President

    5 months ago


    Kuala Lumpur, Malaysia Affin Bank Full time

    Vice President **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. Assist the VP and SAD on the following: - Acquisition of new clients and building...

  • Vice President

    2 months ago


    Kuala Lumpur, Malaysia Aon Corporation Full time

    Vice President **Vice President, Industry Specialites in KL, Malaysia!** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and...


  • Kuala Lumpur, Malaysia Mastercard, Inc. Full time

    Vice President, Commercialization, Small-medium Enterprise, Asia Pacific **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Deputy Vice President

    6 months ago


    Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 6314- Job Description: - **Summary** Responsible for the overall business and Shariah development, marketing strategy, product implementation and monitoring of house financing products and programs to accelerate the financing portfolio growth towards meeting the Bank’s objectives. Assist Deputy Vice President/Vice President and Senior Vice...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Vice President

    6 months ago


    Kuala Lumpur, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** We are partnering with one of the reputable regional private healthcare providers with footprints across Southeast Asia, known for their commitment to excellence in medical services and patient care. **The role summary**: Reporting to the Senior Vice President, the Vice President - Branding, Digital Marketing & Customer Relationship...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...


  • Kuala Lumpur, Malaysia Mastercard, Inc. Full time

    Vice President, People Business Partner - Southeast Asia (SEA) **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...


  • Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...


  • Kuala Lumpur, Malaysia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Vice President

    6 months ago


    Kuala Lumpur, Malaysia Aon Corporation Full time

    Posting Description: **Vice President, Health Solutions!** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...


  • Kuala Lumpur, Malaysia Marsh McLennan Full time

    Assistant Vice President - Broking Treaty **Company**: Guy Carpenter **Description**: Assesses risk expertise and knowledge of industry and carriers to help develop placement solutions that meet client needs. Implements the Placement strategy to achieve growth goals and provide exceptional client service. Documents all activities in the system to ensure...

  • Global Vice President

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Techware Full time

    Role OverviewWe are seeking a seasoned Global Vice President to spearhead our business expansion and revenue growth strategies at a global scale. The ideal candidate will have a proven track record in sales, strategic partnerships, and a deep understanding of the contract manufacturing sector.Main ResponsibilitiesDevelop and execute aggressive growth...


  • Kuala Lumpur, Malaysia ACESTAR SDN BHD Full time

    **Vice President of Sales** - **About Acestar**:_ Acestar Sdn. Bhd. is a leading System integrated since 2008, specializing in Creative Software, High-Performance Computers, and Digital Workflow Management. As Adobe’s Only Platinum Partner in Malaysia and a trusted partner to multinational brands like HP, Lenovo, Apple, and Microsoft, Acestar delivers...


  • Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Assistant Vice President, Corporate & Commercial (Insurance Broker) **Company**: Marsh **Description**: **Assistant Vice President, Corporate & Commercial (Insurance Broker)** **What can you expect?** - When you join Marsh Malaysia as a Corporate Segment team member, you are joining an organization that will challenge you and invest in your professional...


  • Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Assistant Vice President, Business Development - China Client Services **Company**: Marsh **Description**: **Assistant Vice President, Business Development - China Client Service** **s** **What can you expect?** - A team of diverse professionals across the globe, dedicated to helping clients manage some of the world's most challenging and complex risks...


  • Kuala Lumpur, Malaysia Elsa Talent Solutions Sdn. Bhd. Full time

    **VICE PRESIDENT, DIGITAL AND TECHNOLOGY BUSINESS** ELSA is a leading technology company specializing in digital solutions and engineering services. Our mission is to revolutionize industries through innovative technologies, fostering growth and sustainability. As the Vice President of Digital and Technology Business, you will play a pivotal role in...