Associate Program Manager
6 months ago
**Summary**:
Manages customers’ interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and provides strong team leadership of the customers’ teams to ensure internal and external customers’ needs are met.
**Responsibilities**:
- Work with and take direction from the Program Manager to align on duties and priorities.
- Assist in managing and leading customer team activities as primary day-to-day customer contact
- Coordinate and maximize the use of company functions in support of customer requirements
- Support new product introduction activity including cost, pricing and prototype activity
- Work with customer(s), materials, and operations to manage build and delivery schedule
- Analyze customer purchase orders for compliance to customer’s contract terms and conditions
- Review customer forecast information with Supply Chain Planner and Scheduler as required
- Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies
- Support quality, test, Engineering Change Order (ECO), materials and depot activity
- Work with Program Manager as required to recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous
- Resolve excess/obsolete inventory issues
- Assist in resolving Accounts Receivable (A/R) issues as required
- Communicate effectively with customer(s) and within factory
- Lead, or assist in leading, business review meetings with BEI and customer
- Assisting Program Manager to manage and lead customers’ teams activities as primary day-to-day customer contact
- Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, change management, on-time delivery, inventory and forecasting
- Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives
- Assist Program Manager in providing centralized management over all business and technical aspects of a customer’ accounts
- Manage customers’ concerns, corrective actions, and lead issues to completion
**Requirements**:
- At least 3-6 years of working experiences as program management, preference in precision technologies industry focused on business matters.
- Fresh graduates are welcomed to apply.
- Working experience in electronics manufacturing environment will be an advantage.
- Experienced user of MS Office Program, MS Excel, MS Word, and MS Presentation.
- Ability to work under pressure and criticism.
- Self-motivated nature and able to work independently with mínimal supervision.
- Knowledge in SMT and EMS
- Good interpersonal skills for effective communications at all levels including with senior management, customers, suppliers and factory personnel.
- Experience in interacting and interface with internal functional teams in meeting customers’ expectation.
- Knowledgeable in operational activities and financial analysis.
**Job Types**: Full-time, Permanent
Pay: RM3,800.00 - RM7,000.00 per month
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