Tm, Team Lead 3

3 weeks ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Manage the group processes by assisting the business/operating units in formulating their operational requirements in meeting our customer’s expectations.
- Ensure adequate Process Governance is adopted by all relevant business/operating units in their processes.

**Key Responsibilities**:
Provide direction and guidance in respect of the following responsibilities to the Group, including local and foreign subsidiaries:

- Review the development of new/changed processes as defined by process owners to enhance customer’s experience, mitigate operational losses, reduces operational cost & maximize operational efficiency.
- Active participation in process development by providing input on best concept for best industry practice and regulatory compliance.
- Provide effective documentation review of operational documents related to processes, services, products and systems to process owners.
- Assist to address process/procedural issues.
- Manage the implementation of process changes arising from new or revised processes with clear communication to the relevant users and authorities within and outside RHB Banking Group.
- Make clarification on existing policies, procedures, documentation, industry best practices. Liaison on issuance and portal matter.
- Liaise with Audit and Group Risk to include controls or risk mitigation factors in new or changes processes and with Group Compliance on adherence to regulatory requirements.
- Share best practices.
- Oversee/approve the dissemination of approved documents effectively.
- Requirements

**Requirements**:
**Formal Education**:
**Degree in related disciplines e.g. Banking & Finance, Business Administration, Economics, Accounting**:
***:
**Pre**ferred level of Experience (by years/function/industry)**:
**Minimum 5 years of experience in Financial Institutions preferably with 2 years of Systems & Methods related work.**:
***:
**Other skills required**:

- **Strong documentation & writing skills with proficiency in English and standard Microsoft Office/flowchart skills.**:

- **Fair knowledge of banking products and services.**:

- **Fair knowledge of the industry best practices & statutory requirements**:

- **Resourceful, very focused & highly committed to timelines**:

- **Able to work independently**:

- Able to work well in a team environment
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



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