Mandarin Customer Service
2 weeks ago
**Responsibilities**:
- Assist customers with order placement, product inquiries, account management, and issue resolution.
- Effectively navigate internal systems and databases to retrieve relevant customer information and process requests.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Adhere to established service levels and performance metrics to meet or exceed departmental goals.
Qualifications:
- Fluent in Mandarin and English, with excellent verbal and written communication skills.
- Previous customer service experience preferred, particularly in a call center or remote environment.
- Possess diploma or degree in any related field.
**Salary**: RM4,000.00 - RM5,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
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