Content Reviewer-vietnamese Speaker

2 weeks ago


Kuala Lumpur, Malaysia Cognizant Full time

Cognizant Kuala Lumpur, MalaysiaPosted 1 day ago Permanent Competitive
- Content Reviewer-Vietnamese Speaker
- Soft Skills:

- ? Ability to work independently
- ? Experience with social networking (or similar programs) Internet Savvy
- ? Interested in social media and current events (trending topics, viral news etc.)
- ? Quick learner and adaptable to learn new processes, concepts, and skills
- ? Be organized and able to manage time and tasks efficiently
- ? Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- ? Have a neutral mindset towards different content that needs classification, regardless of the content itself
- ? Result-oriented, self-motivated, independent and inquisitive
- ? Able to thrive in a fast-paced and team oriented environment
- ? Excellent analytical and research skills
- Technical Skills:

- ? Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
- ? Good communications skills (English)
- ? Online community experience and exposure
- ? Experience with confidential information collection and management (preferable)
- Other Requirements:

- ? Willing to work in 24x7 environment
- ? Should be comfortable working with explicit & sensitive content
- ? Ability to manage critical situations with minimum supervision
- ? Good interpersonal and communication skills
- ? Ability to perform in adverse situations
- Detailed Role & Responsibilities:

- ? Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
- ? Gaining full understanding and in-depth knowledge of client policies and guidelines
- ? Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- ? Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- ? Identifying improvement opportunities and solutions to problems
- ? Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- ? Review the reported content within agreed turnaround times and standards of quality
- ? Recognize trends and patterns, and escalate issues outside of the established policies
- ? Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- ? Ensure on meeting daily KPIs
- ? Ensures that the process is followed correctly in Service Operations
- ? Ability to learn to work with customer internal tools
- ? Maintain a high degree of confidentiality while meeting strict deadlines
- Employee Status : Full Time Employee
- Shift : Day Job
- Travel : No
- Job Posting : Oct 20 2023
- About Cognizant-
- Job ID COGNGLOBAL00055886751



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