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Outlet Manager

4 months ago

Kuala Lumpur, Malaysia VCR Holdings Sdn Bhd Full time

**Job Summary**
To ensure smooth and efficient operation of the outlet. Operate the outlet as a business unit as per the standards and procedures and practice managerial principles, in order to achieve outlet goals in terms of guest satisfaction, financial targets, training and high employee morale.

**Dues and responsibilities**

RESPONSIBILITIES:
To achieve outlet goals, in terms of guest satisfaction, financial targets, training and high team morale.
- Manage the work of staff, closely in order to provide courteous and efficient service to all guests.
- Enforce the correct sequence of service beyond expectation. Conduct training of the staff to maintain the highest possible service standards.
- Conducts in a manner expected commanding respect from fellow colleagues and helps construct a strong team atmosphere.
- Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
- To drive sustainability of the outlet by driving revenue while ensuring a high standard of service during hours of operation.
- Take part in hiring, training, supervising and disciplining all staff.
- Enforce the correct and consistent service techniques for various meal periods will be demonstrated by all staff.
- Anticipated, in advance, all materials and supplies and assure their availability.
- Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
- Check daily condition of all physical facilities and equipment in the outlet; make recommendations for corrections and improvements as needed.
- Communicate with other departments to ensure a supporting team of professionals.
- Ensure a safe working environment for all staff within the outlet.
- Know all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, have advanced knowledge of coffee.
- Give opinions and suggestions performance evaluations for all staff.
- Maintain a daily log for communication between outlet staff and with upper management.
- Promote teamwork and foster a harmonious working climate.
- Promote good public relation and handle complaints or concerns of guests.
- Handle all inventories directly involved with the operation of the outlet.
- Handle all related systems accordingly.
- Properly handle and report staff and guest accidents.
- Respond properly in any emergency or safety situation.
- Perform other tasks or projects as assigned by the management.
- Continually be aware of outlet needs as they relate to staffing.
- Control standards, performance, staff' conduct, dress code, appearance, sanitation., according to established policies.
- Propose changes to improve staff's performance and teamwork.
- Keep staff informed about company's policies and changes.
- Keep the waste factor in the outlet at a mínimal level.
- All submissions to adhere to the dateline given and/or set.

**Qualifications**
- Degree or diploma in Culinary Arts, Hospitality Management, or a related field.
- **Experience/Knowledge**:

- Proven 3 years’ experience as an Outlet Manager or similar role in a cafe, bistro, or casual dining establishment.
- Strong knowledge of Management principles, Cafe Operaon, and best pracces specific to cafe-style cuisine.

**Skills**
- Excellent leadership and interpersonal skills.
- Ability to work efficiently under pressure in a fast-paced environment.
- Strong organizaonal and multitasking abilies

**Other Requirements**
- Willingness to relocate and work at **Sunway Pyramid**.
- Required to work on shift, weekends and public holidays
- Understand P&L management experience at the outlet level
- Develop an excellent skill in upselling (Sales Script/Tone/Body Language)
- Problem Solving Skills, independently
- Strong leadership skills, an enforcer and executer, planner, proactive, resourceful, problem solving, decision making and result oriented
- Humble, always ready to listen and learn from others
- Able to grow and develop others, a natural leader and movator
- **Working Conditions**:

- Ability to work flexible hours, including early mornings, weekends, and holidays.
- Physical stamina to stand for long periods and perform manual tasks.

**Compensation**
- Competitive salary based on experience.
- Staff Discounts
- Staff Training
- Career Advancement

**Job Types**: Full-time, Permanent, Contract

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion

Schedule:

- Rotational shift

Application Deadline: 07/07/2024