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Customer Service

2 months ago

Kuala Lumpur, Malaysia RGE Full time

Grow your career with us

You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Role Summary:
Supervises ship operations on a daily basis.

**Responsibilities**:
You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:
- Manage the customer service and shipping/documentation functions including LC and contract administration activities.- Ensure effective and efficient operations, in term of accuracy, timely submission of documents to the Bank for LC, negotiations and LC collection- Continuous monitor and update the customer with shipment status and documentation- Assist in monitoring inflow/outflow of funds against shipping documents- Follow up on payment issues (together with sales and finance)- Liaise and follow-up internally and with forwarders/ carriers for shipment/ delivery status.- Develop staff capabilities in customer service, shipping and documentation

**Requirements**:
To be successful in this role, it is recommended that you should have the following skills and qualifications:
- A degree in the related job field- Minimum 10 years related experience in handling customer service and export shipping documentation and container freight in a Oils and Fats B2B environment for packed products (from order to shipment including documents).- Working knowledge of L/C, able to follow L/C requirements and prepare relevant documents for bank negotiation- SAP sales order management and shipping knowledge is preferred.- Good interpersonal skill and able to work independently- Pro-active, team player and meticulous.

When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Thank you for considering a career with RGE.

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