Specialist, Credit and Collections

3 weeks ago


Kuala Lumpur, Malaysia ResMed Full time

The Finance team's goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

**Let's talk about the team**:
The primary role of Financial Shared Services function is to provide a daily operational and documentation support related to account payables/ receivables, invoice processing, payroll etc. Key deliverables include, but not limited to, processing various time and non-time related payments and employee expense management. Accurately computing and documenting all time and labor changes. Reviewing and posting receipts, reconciliations and journal entries.

**Let's talk about the role**:

- High volume & Low value collections - Calling & receiving retail customer calls for overdue payments
- Agreeing on a payment resolution/ payment plans as per company policies
- Sending debt to the collection agency as per company policy
- Any other collections related activity as needed on case to case basis.
- Promptly take action on the collection tools reminders and optimize the utilization of the collection tools.
- Solving queries internally and externally related to outstanding invoices
- Assuming a proactive role in the collection, including negotiating payment plans and reporting any payment risks to management /relevant team.
- Identifying and reporting on specific issues that may negatively impact the accounts receivable balance areas of opportunity to improve processes and positively impact business results
- Ensuring compliance of credit collection policies and procedures.
- prepares invoices and vouchers, types, files, posts ledger and general journal entries, and/or balances accounts receivable records.
- Uses office automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries.
- Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts.
- Builds productive internal/external working relationships.
- Occasionally leads the work of project teams and might formally train junior staff.

**Let's talk about you**:

- Typically requires a university degree or equivalent work experience.
- Bachelor's degree.
- Minimum of 4 years of related experience.
- Strong communication skills (written and verbal) to manage customers.
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues.



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