Content Moderator

3 weeks ago

Kuala Lumpur, Malaysia Language Talent Solution Full time

Position: Content Moderator - Korean Speaker

Location: Kuala Lumpur, Malaysia

**Salary**: RM 7000 - RM 9000 (total package)

Working hours: Rotational shift, 5 days a week (Mon-Sun)

Hiring for Native Korean, willing to relocate to Malaysia/local Malaysian with TOPIK 5/6.

Fresh graduates welcome to apply.

**Job Description**:

- Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
- Become and remain knowledgeable about online community standards ∙ Thoroughly check content with quality and accuracy
- Approve or disapprove new and changed submissions based on the Moderation Guidelines
- In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
- Understanding client policies and guidelines, and making decisions based on them.
- Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
- Proven ability to balance multiple priorities and strong attention to detail
- Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
- Creative writing, consistent format and citations
- To do Peer audits as a part of the process model and also to assist in training as per need
- All KPI related tasks must be followed & adhered to avoid business impact

Requirement:

- Strong communication (both written and verbal)
- High on learning quotient i.e. quick learner
- Strong analytical skills for discerning different degrees of **content compliance**:

- Contextual knowledge and ability to adapt **decision-making** to different situations and settings
- A flexible approach to the moderation process, depending on emerging formats, trends and technology
- Should have native/Near native communication skills(Written)
- Good knowledge of internet culture
- Well versed with virtual assistant
- Good to have past experience in chat process
- Strong organizational and multitasking skills, and a proactive approach
- 5-day working, Rotational based shifts
- Bachelor's degree in English, communications, linguistics, or related field
- Strong attention to detail and ability to multi-task projects and deliverables
- Proven experience working under pressure to deliver high quality output in a short span of time
- Excellent verbal and written communication skills

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- We are looking for immediate joiner, kindly state your availability.

**Language**:

- Korean (required)

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