Executive, E-services

7 months ago


Petaling Jaya, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities
- Attend to customer’s request/issues/complaints via Hong Leong Online Channels effectively and professionally within the stipulated turnaround time, and to effectively respond or resolve the issues accordingly.
- Understand the key processes, identify the service gap to enhance customers’ experience and to recommend alternative solutions to enhance Hong Leong Bank’s digital initiatives.
- Continuously self-learn on the latest information, identify and highlight on the service delivery gap for improvement; To analyze problem/issues, take initiatives and regularly contribute ideas for process improvement.

Education/Qualification
- Malaysian Citizen
- Degree or Diploma graduates in any field and/or with related working experience

Experience
- Preferably with 1-2 years of Call Centre / Banking background.
- Good banking product/process knowledge.

Special Skills
- Display a sense of responsibility and urgency on work
- Strong communication skills in both writing and speaking; Able to articulate ideas/suggestions for work improvement and is customer centric
- Able to work on shift (shift allowance provided)
- Flexible, committed, ability to multi task and able to work under pressure to meet tight dateline
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._


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