Retail Supervisor at Paradigm Mall

1 week ago


Johor Bahru, Malaysia Lifestyle Retail Malaysia Sdn Bhd Full time

**KEY RESPONSIBILITIES**

Department Management and Store Standards
- Maximize department sales and productivity metrics in line with shop targets
- Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
- Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
- Ensure and monitor all products are price tagged and bar-coded before display
- Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
- Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence
- Ensure the highest standards of housekeeping, health standards are maintained in store at all times
- Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
- Optimize floor space based on merchandise availability, storylines and product sell -off
- Inspect merchandise for quality control and report any defects
- Ensure on-time clearance of all soiled and damaged merchandise
- Ensure on-time completion of random pricing checks on products
- Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising
- Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate
- Ensure and monitor promotions, sell offs and ageing stocks
- Review and report non-selling items, slow & fast moving lines, non movers, damages and ageing items
- Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
- Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
- Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
- Execute price revisions suggested by corporate

Customer Service
- Monitor and ensure adherence of customer service standards within the department
- Provide customer satisfaction by delivering exceptional customer service
- Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales service
- Communicate appropriately with customers including proactive greeting and acknowledgement
- Deal with customer queries and complaints effectively
- Follow procedures for dealing with specific customer orders
- Ensure confidentiality with respect to Landmark retail/store sales information
- Never say “No” to customer

People Management / Mentoring
- Support induction of new recruits through buddy system
- Hold weekly and monthly meeting to communicate performance high and lows
- Monitor and facilitate complaint resolution of direct reportees/team members
- Coach and sponsor sales associate within the department
- Oversee deployment and drive motivation levels of the team members
- Mentor team members to ensure greater customer service orientation

**REQUIREMENTS**
- Excel Knowledge
- Should be a Team Player
- Good Communication & Presentation skills
- A Hard worker with good Problem-Solving skills

**Job Types**: Full-time, Permanent

Pay: RM2,600.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Day shift
- Fixed shift


  • Mall Ambassador

    4 days ago


    Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time

    Mall Ambassador - Paradigm Mall Johor BahruWe are seeking a charismatic and enthusiastic Mall Ambassador to provide exceptional customer service and promote a positive image of Paradigm Mall Johor Bahru.The ideal candidate will be responsible for interacting with customers, promoting mall events and activities, and ensuring that all visitors have a memorable...


  • Johor Bahru, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Job description** **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups...


  • Johor Bahru, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Job description** **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups...

  • Retail Assistant

    3 days ago


    Johor Bahru, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Sales Assistant

    1 week ago


    Johor Bahru, Malaysia CARiNG Pharmacy Full time

    **JOB SUMMARY** Helping customers in identifying and purchasing required products to ensure that excellent customer service is demonstrated at all times **JOB DESCRIPTION** - Minimum SPM qualification - Friendly, courteous, and self-motivated - Fresh graduates are encouraged to apply - Able to commit in retail working hours including weekends and public...


  • Johor Bahru, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Job description** **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups...


  • Johor Bahru, Malaysia VIVID TELECOMMUNICATION SDN BHD Full time

    **Multiple working locations : Midvalley Southkey JB, Paradigm Mall JB, Aeon Tebrau City - Welcome customers by greeting them and assessing customers’ needs. - Explain, provide appropriate recommendation and perform demonstration on the features of the smartphone & home appliances products to the customers. - Maintain outstanding store condition and visual...


  • Johor Bahru, Malaysia Plc Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - Responsibilities: - **Requirements**: - Individuals who are hardworking, matured and of pleasant personality are encouraged to apply! - Good communication skills and self-motivated sales person are added advantages.- Possessing own transport is an added advantage - Willing to work at Johor Bahru Paradigm Mall.**Benefits**: -...


  • Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time

    Customer Service Officer - Paradigm Mall Johor BahruWe are seeking a professional and friendly Customer Service Officer to join our team at Paradigm Mall Johor Bahru.The ideal candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and efficient manner.Key Responsibilities:Phone...


  • Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time

    Customer Service Officer - Paradigm Mall Johor Bahru5 days ago Be among the first 25 applicantsDirect message the job poster from WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru)Responsibilities:Answer and direct telephone calls professionally.Provide accurate information and directions to tenants and shoppers.Manage lost and found services, including...


  • Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time

    Guest Experience Coordinator - Paradigm Mall Johor BahruWe are seeking a highly organized and detail-oriented Guest Experience Coordinator to provide exceptional support to our customers and internal teams.The successful candidate will be responsible for coordinating guest experiences, responding to customer inquiries, and providing general administrative...


  • Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time

    Front Desk Support Specialist - Paradigm Mall Johor BahruWe are looking for a highly organized and detail-oriented Front Desk Support Specialist to provide exceptional support to our customers and internal teams.The successful candidate will be responsible for managing the front desk operations, responding to customer inquiries, and providing general...


  • Johor Bahru, Malaysia VIVID TELECOMMUNICATION SDN BHD Full time

    Welcome customers by greeting them and assessing customers’ needs. - Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers. - Maintain outstanding store condition and visual merchandising standards. - Perform daily operation tasks such as sales report, stock take, etc - Location : Paradigm...

  • Retail Supervisor

    2 weeks ago


    Johor Bahru, Malaysia Popular Book Co. (M) Sdn. Bhd. Full time

    **AEON MALL KULAIJAYA** - **Retail Supervisor** **Responsibilities**: - Assist Department Head in manage a department and training on new staff. - Responsible for monthly sales achievements. - To attend customers’ enquiries, complaints and orders and to ensure customers satisfaction. - To ensure good housekeeping / cleanliness / tidiness and effective...


  • Johor Bahru, Malaysia Boldd Advertising Full time

    **Outlet: Paradigm Mall JB / Taman Daya JB** **REQUIREMENTS**: 1. Retail Sales Experience 2. Excellent Customer Service 3. SPM & Above 4. Malaysian 5. Willing To Commit To Retail Operational Hours 6. Experience In Consumer Electrical/Electronic Product Will Be An Advantage **BENEFITS**: 1. Attractive Salary Package (Basic + Allowances + Incentives) 2. EPF,...


  • Johor Bahru, Malaysia HLA MALAYSIA Full time

    Working Location: JB PARADIGM (BASIC2,600) commission separate We are recruiting for our HLA brand in Malaysia. HLA (Malaysia) is recruiting for Retail Associate As we are expanding further, we are looking for a dedicated personality to join our big family as a Retail Fashion Associate. You will be responsible to maintain, replenish, and upkeep of the...


  • Johor Bahru, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Job description** **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups...


  • Johor Bahru, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Job description** **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups...


  • Johor Bahru, Malaysia VIVID TELECOMMUNICATION SDN BHD Full time

    **Multiple working locations : Midvalley Southkey JB, Paradigm Mall JB, Aeon Tebrau City - Achieve the personal target given as well as the Retail Key Performance Index (KPI) in the outlet. - Welcome customers by greeting them and assessing customers’ needs. - Explain, provide appropriate recommendation and perform demonstration on the features of the...


  • Johor Bahru, Malaysia VIVID TELECOMMUNICATION SDN BHD Full time

    **Multiple working locations : Midvalley Southkey JB, Paradigm Mall JB, Aeon Tebrau City - Achieve the personal target given as well as the Retail Key Performance Index (KPI) in the outlet. - Welcome customers by greeting them and assessing customers’ needs. - Explain, provide appropriate recommendation and perform demonstration on the features of the...