Guest Experience Coordinator

2 days ago


Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time
Guest Experience Coordinator - Paradigm Mall Johor Bahru

We are seeking a highly organized and detail-oriented Guest Experience Coordinator to provide exceptional support to our customers and internal teams.

The successful candidate will be responsible for coordinating guest experiences, responding to customer inquiries, and providing general administrative support to the mall management.

Key Responsibilities:

  1. Guest Coordination: Coordinate guest experiences, including welcoming guests, responding to inquiries, and resolving issues in a timely and efficient manner.
  2. Customer Support: Provide excellent customer service, responding to inquiries, and resolving issues in a timely and efficient manner.
  3. Documentation: Maintain accurate records and documentation of customer interactions, including feedback and complaints.
  4. Ticketing System: Assist in maintaining the ticketing system, ensuring that all tickets are processed efficiently and effectively.

About the Role:

This is a great opportunity for a skilled and customer-focused individual to join our team and contribute to the success of Paradigm Mall Johor Bahru.



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