Director, Enterprise Change Management

2 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job***: Technology

**Primary Location***: Asia-Malaysia-Bukit Jalil KL

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 04/Jul/2023, 11:56:32 PM

**Unposting Date***: Ongoing

**The Role Responsibilities**

**Job Role**

The Enterprise Change Management (ECM) team drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Portfolio Analytics and Programme Management.

The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation. The Enterprise Change Management (ECM) team sits within GTO and is the driving force for defining and implementing the Ways of Working (WoW). The WoW is a critical component of the Group’s Strategy.

We are transforming how we govern and oversee delivery of our investment spend, by differentiating between initiatives that support Ongoing Delivery (OD) versus those that support Transformational Change (TC). ECM is responsible for the standards, processes, tools, assurance and oversight of change delivery.

The Governance, Standards and Control (GSC) team within ECM defines the standards, processes, and controls for change delivery.

The standards that cover Ways of Working provide guidance and guardrails for over $1.8bn of change delivery. The GSC team is also responsible for relationships with three lines of defence, regulators and the assurance testing over all key controls.

This role will require the successful individual to work across all aspects of the Ways of Working transformation, including how we standardise and simplify our change delivery, how we provide timely and efficient assurance, and provide support for the scoping, shaping, solutioning and execution the Ways of Working.

As the team responsible for defining how the Group delivers its change agenda, it is critical that the GSC team provides the right support, guidance, training and education to all practitioners so that they can perform their roles effectively.

This role will face off to multiple stakeholders across the Group. The standards define tooling, key processes, governance, control and roles and responsibilities. It is a critical component of the successful delivery of Ways of Working.

**Strategy**
- Implement and drive the Ways of Working transformation, including how we standardise and simplify our change delivery, how we provide timely and efficient assurance, and provide support for the scoping, shaping, solutioning and execution the Ways of Working.

**Business**
- Represent the ECM function in meetings with internal and external parties (Group Internal Audit, regulators, auditors, etc) relating to governance, agile transformation and WoW Standards.
- Fulfil the role of trusted advisor to Businesses / Functions regarding implementing the Change Governance Policy and standards.
- Provide planning and development of implementation roadmaps for transformation initiatives.
- Help support ECM’s assurance team in defining key controls, metrics and reporting.
- Help define the Ways of Working Standards and associated training and roll-out.

**Processes**
- Manage key stakeholder relationships with governance partners including Technology, Audit, Risk, etc.
- Proactively identify trends and systemic issues related to change delivery over time.
- Lead governance related activities including GNFRC reporting, top-down reviews, etc.
- Drive backlog of changes for enhancements to WoW Standards.

**People and Talent**
- A commitment to ensuring feedback from key stakeholders is acted upon and incorporated into the future direction of the bank.
- Build strong relationships with stakeholders and encourage team collaboration.
- Install and promote a culture of innovation within the investment community.
- Demonstrate qualities of a good team player.
- Live the values and behaviour of the bank.

**Risk Management**
- Fulfil the role of trusted advisor to Businesses / Functions regarding implementing the Change Governance Policy and standards.
- Help support ECM’s assurance team in defining key controls, metrics and reporting.

**Governance**
- Manage key stakeholder relationships with governance partners including Technology, Audit, Risk, etc.
- Lead governance related activities including GNFRC reporting, top-down reviews, etc.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Encourage adoption of best practice through coaching

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