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Branch Manager

1 month ago


Kuala Lumpur, Malaysia ONE MOBILE CARE SDN BHD Full time

Samsung Authorized Service Center (One Mobile Care SDN BHD) Garden, KL RESPONSIBILITY: Ensure Company’s KPIs results is achieved Recruit, mentor and develop customer service executive and admin staffs and nurture an environment where they can excel through encouragement and empowerment Understand the company’s goal and purpose so that will continual to enhance the company’s performance Overall responsible for stock accuracy and data integrity in the inventory system Ensure prompt response to SME & HQ enquiries. Ensure all the staffs discharged their duty effectively and according to the rules and regulations Ensure teamwork carry out at your branch. Address customer and employee satisfaction issues promptly Network to improve the presence and reputation of the branch and company Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Responsible in increasing revenues and profitability of the branch JOB REQUIREMENT: Minimum 3-5 years of working experience in a similar role Excellent leadership and organizational planning skills, with the ability to train, motivate and manage a team. Possess good problem-solving skill. Excellent interpersonal and communication skills. Fluent in English and Bahasa Malaysia and any additional language would be an added advantage. WORKING LOCATION: Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall. Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Salary: RM4,000.00 - RM6,000.00 per month Ability to commute/relocate: Mid Valley City: Reliably commute or planning to relocate before starting work (required) Education:
Appointed as key service center for Samsung Malaysia, Ranked No.1 in Malaysia (SmartPhone) for Total Repair Volume. OMC now has 7 fully-operational Branch Service in Ipoh Centre (Northern), 3 in Kuala Lumpur(Centre), Selangor(Centre), Malacca(Centre Southern). 2 in Penang(Northern). Trained and experienced staff strength of 100 pax. Currently with service volume of approx. 6000- 7000 units per month.
Bachelor's or Equivalent


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