Supervisor, Data Service Delivery

3 weeks ago

Cyberjaya, Malaysia Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Supervisor, Data Service Delivery

**What is the opportunity?**

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

This role will be responsible for day to day processing of Portfolio Securities Valuation for Fund Administered under various platforms (12 Entities of the Group) Including: CPS Pricing L1/L2 - FX & Interest Rates L1/L2 - Stale Price Analysis L1 - Customer Support L1/L2 - EUCs Update and Daily Maintenance L1/L2 - CPS Parameterization L3 (Day to Day) - (*L1:Maker / L2: Reviewer / L3: Super User Access)

You will be supporting Europe (LUX/UK) business, working on shift hours of 4:00pm - 1:00am.

**What will you do?**
- Promote quality of deliverables by motivating, coaching and developing team members
- Ensure cross training and rotation of duties occurs on a regular basis to increase operational efficiency and reduce operational risk
- Ensure all operational issues are treated in a timely and effective manner
- Maintain an in depth knowledge of BCP procedures, policies and plans
- Ensure compliance with and completion of code of conduct / RBC I&TS compliance manual / control self-assessment
- Provide and maintain indicators to the management (KPI / KQI)
- Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales in coordination with the Global Securities Pricing Expertise Center (LUX)

**What do you need to succeed?**

**Must-have**
- Sound technical and financial knowledge on reference data
- Knowledge of different investment instrument types
- Willing to work on local MY holidays and follow Europe holidays
- Flexibility in working hours/ shifts in Europe time zone.

**Nice-to-have**
- Flexibility in working hours.
- Experience in Excel VBA.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

**Job Summary**

**Address**:
Cyberjaya, Selangor, Malaysia

**City**:
MYS-SELANGOR-CYBERJAYA

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-06-20

**Application Deadline**:
2023-07-07

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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