Analytics Manager

7 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Analytics Manager

**Timings**:Day Shift (Permanent)

**Industry**:KPO / Research /Analytics

**Work Mode**:Work from office

**Functional Area**:Analytics & Business Intelligence

Key Skills: Quality Analyst skills Native Chinese Sr Quality Analyst
- Responsibilities:
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other

Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,

Operations, Client, Account Management, and Resource Unit partners)

Participates in calibration sessions/call listening sessions with Quality Leadership staff,

Operations, Program Management and clients to ensure scoring consistency and best

practices

Participates in internal quality audits (e.g. periodic audits of existing processes to determine

process control and efficiencies) designed to improve overall contact quality and recommend

changes

Maintains strong program knowledge base; basic understanding of client products, services

and/or program strategies

Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,

Client, Account Management, and Resource Unit partners)

Meet departmental productivity requirements (e.g. number of calls monitored per month,

Complete phone time to keep current on programs (as applicable)

Contribute to maintaining forms and legends documents

Support management focus on review of key drivers, metrics and operational processes

(including Training) that drive Balanced Scorecards and count profitability goals

Additional Requirements:
Bachelor Degree in related field from a four-year college or university with less than one year of relevant experience

preferred

Excellent Verbal and Written communications skills

Proficient with Feedback & Coaching skills

Must have the ability to work under pressure

The applicant should be proficient with MS office (PowerPoint, Excel, Word)

Drive for self-learning and knowledge enhancement

Flexible in working in all shifts as per the client requirements

Must have analytical abilities to analyse data, trends from effectiveness surveys


  • SEO Intern

    6 months ago


    Kuala Lumpur, Malaysia Presidio Analytics Full time

    **Responsibilities**: - Conduct keyword research and analysis to identify new opportunities for content and campaigns - Optimize website content and structure for search engine ranking - Monitor and analyze website traffic, conversion rates, and other relevant metrics to identify areas for improvement - Create and manage social media campaigns across...


  • Kuala Lumpur, Malaysia Presidio Analytics Full time

    **Responsibilities**: - Manage influencer campaigns and outreach to influencers - Conduct keyword research and analysis to identify new opportunities for content and campaigns - Create and manage social media campaigns across various platforms - Collaborate with content creators to ensure content aligns with SEO best practices - Stay up-to-date with the...

  • Analytics Manager

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Analytics Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Internet / Ecommerce **Work Mode**:Work from office **Functional Area**:Analytics & Business Intelligence Key Skills: Accounts Management Payment processing Knowledge of MS Office - Excel, PowerPoint, Word Good analytical skills Strong English Communication Skills - Local...


  • Kuala Lumpur, Malaysia GRIT Talent Asia Full time

    Our esteemed client is dedicated to delivering exceptional products and experiences to our customers. We are seeking a highly skilled and motivated Analytics Product Manager to join our growing team. If you thrive in a fast-paced environment and are passionate about leveraging data to drive strategic decisions, we want to hear from you! **Role...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Manager, Health Analytics Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Job Title: Data Analytics ExpertCompany Overview:Our company is a leading organization in the industry, committed to excellence and innovation.Job Description:We are seeking a highly skilled Data Analytics Expert to join our team. The ideal candidate will have a strong understanding of finance, accounting, actuarial science, or corporate strategy, as well as...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Data Analytics Manager

    6 months ago


    Kuala Lumpur, Malaysia Optimum Solutions (Singapore) Pte Ltd Full time

    The manager role is expected to lead and execute data-driven solutions for banks and non-banks on retail and SME loan portfolios, using a consultancy approach to deliver tailored solutions to our clients. ** Key Responsibilities**: - Lead and manage a small team of data analysts to develop and implement advanced analytics models for risk management and...


  • Kuala Lumpur, Malaysia KANTAR Full time

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...

  • Data Analytics Manager

    5 months ago


    Kuala Lumpur, Malaysia L'Oreal Full time

    **Who are we?** At L’Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing talents who have the passion and ambition to make an impact in the beauty industry. As the leading beauty tech company, we are continuing to invest in being at the forefront of the...

  • Marketing Planning

    5 months ago


    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Marketing Planning & Analytics Manager **Reports To**: - Digital Marketing & Marketing Planning Head **Role Purpose**: - Working closely with the Head of Digital Marketing & Marketing Planning to support the Global Head of Marketing and the overall marketing unit, this role will provide insights & analytics, project management...

  • Marketing Planning

    5 months ago


    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Digital Marketing & Marketing Planning Head **Role Purpose**: - Working closely with the Head of Digital Marketing & Marketing Planning to support the Global Head of Marketing and the overall marketing unit, this role will provide insights & analytics, project management support and comprehensive monitoring of key scorecard areas. - You...

  • Manager, Digital Data

    5 months ago


    Kuala Lumpur, Malaysia Herbalife Full time

    Overview: THE ROLE: (Brief summary of what you are looking for) The Manager, Digital Data & Analytics is a vital role to ensure that we drive regional business growth with solid data insights as key enabler. As part of a team driving the digital transformation of our company, this role will be pivotal to ensure monetisation of data, traction, and uptake re....


  • Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Portfolio Analytics **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. **Position Objective** Conduct complex and comprehensive thematic...

  • DevOps Manager

    5 months ago


    Kuala Lumpur, Malaysia CXS Analytics Sdn. Bhd. Full time

    The DevOps Manager is an important role and reports to the Director of Product Development. DevOps is that it is a process that unifies the roles of software Development and IT Operations. These are not separate, but interdependent entities that come together to put software into production which has the shortest time to market, least amount of errors, and...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTION IS LOOKING FOR A DATA & ANALYTICS PMO MANAGER** **SENIORITY LEVEL**:Mid-Senior Management...