Wfm - Real Time Analyst-japanese Language

Shift Role**:24/7, 9 hours per shift.** Location: Bayan Lepas,Penang **Responsibilities**: - Develop and implement Customer Service inbound and outbound contact strategies. - Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.) - Manage activities and...

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX) - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. -...

Position: Quality Analyst - Native Japanese Location: Bayan Lepas, Penang Salary Range: RM12,000 Language: Japanese + English Specialization: QA exp in Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: Regular shift and/or 24/7 NOTE: BPO QA experience is required Skills and Experience: - Minimum a bachelor's degree -...

We are now hiring for Japanese Content Analyst Location: Penang **Salary**: RM 4500 to RM 6000 (fresh graduate/ no working experience are welcome to apply) Training will be provided **Job Requirement** - Preferrable high proficiency in Japanese language with (JLPT) N1 to N3 (open for native and non native speaker - Good in computer skills, knowledge in...

**ob Description**: We are seeking a motivated and enthusiastic Japanese Customer Success Specialist to join our dynamic team. In this role, you will be responsible for ensuring our Japanese-speaking customers have a smooth and satisfying experience with our services. You will act as a liaison between our customers and the company, providing support,...

**About You - experience, education, skills & accomplishments** - Japanese Language Proficiency Test (JLPT) N1 or N2 certificate for non-native Japanese. - Excellent read & written Japanese, and excellent read, spoken & written English. - An engineering, chemistry or Japanese language related degree required, masters or advanced degree preferred. - Excellent...

Overview: Job Summary **If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Requirements**: - Minimum of 1 year of experience as a Quality Analyst Supervisor. - Mandatory language proficiency in English and...

Are you a first-language English speaking teacher who is passionate about helping students grow while developing your own skills? If so, we would like to explore welcoming you to our talented, multicultural team! As English Language Teacher, you will have the opportunity to... - Design and teach fun, interactive, effective English lessons. - Develop...

**Title**:Staff Programr/IT Analyst **Requisition ID**:54891**Department**: **Location**:Bayan Lepas, MY**Job Function**:Information Technology**Renesas Electronics (Penang) Sdn. Bhd** - Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**: - Attractive Remuneration: Bonus + Profit Sharing- Flexible working hour & hybrid work...

Customer Service Advisor (General) - **Provide customers' support through voice & non-voice channels.**: - **Response to customers' inquiries and questions based on knowledge acquired.**: - **Handle upset customers' inquiries positively and professionally.**: - **Demonstrates effective writing skills**: - **Response effectively in moderate stressful...

Position: Team Lead - Native Japanese Location: Bayan Lepas, Penang Salary Range: 12,000 - 14,000 Language: Japanese and English Specialization: TL exp in Customer Service background Target Onboarding Date: ASAP or with Notice Period Type: Full-time Shift: Regular shift and/or 24/7 BPO, CS + TL Experience is required **Responsibilities**: - Ability...

Overview: - Identify and escalate priority issues through proper channels when necessary - Follow up with customers to ensure their technical issues are resolved - Work with other team members in identifying better ways in providing better customer support - Meet all key performance indicators set by the company and client Adhere to the policies set by the...

**Responsibilities and Accountabilities** - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand...

**Overview**: **Salary**: 3,000 MYR ~ 5,000 MYR**Industry**: Manufacturing(Chemicals/Materials)【 Main Roles 】 This Position will be supporting MD to manage projects for Japanese company. OJT will be provided by CEO directly. 【 Job detail 】 1. Support the CEO with special tasks, follow up on assigned strategic projects, and coordinating with...

Preferred Mandarin speaker Working location : Bayan Lepas/ Georgetown, Penang This is Quality Analyst and Quality Analyst Supervisor role for BPO/ Call Centre **Responsibilities**: Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. Make...

Manage and grow customers in the ASEAN region ・Liaise closely with HQ on customers projects transfer to ASEAN ・Co-ordinate pricing with marketing department and facilitate quotes to customers ・Uncover new design-in opportunities ・Review customers forecast and work with customer service department to ensure smooth deliveries to customers ・Build...

Qualifications: - Required skill(s): Communication Skills & Interviewing Skills. - Required language(s): English and Japanese/Korean - good command in speaking and written. **Responsibilities**: - Work closely with hiring manager, Talent Acquisition manager and team members to understand the hiring requirements and expectations. - Update recruitment...

**Job Function**: Sales(Corporate) - ** Industry**: Manufacturing(Chemicals/Materials) - ** Job Description**: Main Roles: 1. Support the CEO with special tasks, follow up on assigned strategic projects, and coordinating with plants/functional teams on CEO requests & instructions 2. Understand CEO priorities & agenda to stay aligned and support the CEO to...

Job Summary:This role involves managing HR tasks related to payroll at the Entegris Business Service Center in Malaysia. Key responsibilities include handling data for new hires, employee status changes, terminations, and generating HR and payroll reports, all within set service level agreements. The position works closely with Corporate and Local HR,...

Job Title: Operations Analyst, HR Shared Services **Job Description**: The Role: The core purpose is the mission of the job - why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)- The EBSC HR Operations Analyst is...