Buyer Team Analyst, Korean Speaking
6 months ago
**The role**
**Role Functions**:
- Support customers’ accounts across Asia Pacific countries.
- Develop and maintain a strong working relationship with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints.
- Provide information by collecting, analyzing and summarizing data, and responding to requests.
- Ensure accuracy and efficiency of operations including collection and monitoring of receivables, order management and credit line management of customers.
- Prepare materials for use in status account reviews conducted at multiple corporate levels.
- Responsible for territory risk management and customer satisfaction attainment.
- Ensure all customer communications are documented in an accurate and timely manner.
- Ensure accounts operate within approved guidelines and obtain the appropriate level of management approval in exception situations.
- Keep customers appraised of the financial health of their account and its ability to support current and future financing volumes.
- Proactive account management with effective communication skills and organize collection to meet Operational KPIs.
- Operate pro-actively at all times
- Share knowledge, new ideas and find better ideas for the team for work efficiency.
- Support additional ad-hoc projects, willing to take over tasks/projects which are not related directly to this function if required.
**Required Skills and Experience**:
- Bachelor’s degree with at least 2 years of working experience in relevant industry, collections or business operations.
- Fluent in English, and other languages example Korean is preferred.
- Proficient in Microsoft Office especially Excel.
- Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
- Analytical & problem-solving skills.
- Ability to remain poised and calm under pressure.
- Strong communication skills both verbal and written.
- Highly organized with strong attention to detail
- Team player - energetic, enthusiastic, and personable
- Ability to perform duties with the highest level of confidentiality and integrity
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