Customer Service Representative Level 1

1 week ago


Petaling Jaya, Malaysia Kyndryl Malaysia Sdn. Bhd. Full time

**Why Kyndryl**

**Your Role and Responsibilities**
- Manages and provide management support to the agents who are supporting the customer inquiries and problems.
- Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information.
- Proactively solve problems and provide timely resolution to ensure mínimal impact to customer and employee satisfaction.
- Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted. Responsible for ensuring resources are utilized efficiently and in the way that consistently promote the customer quality and satisfaction.

**Required Technical and Professional Expertise**
- Diploma or Bachelor's degree or equivalent
- Fresh graduate or Min 1-2 year Helpdesk Experience.
- Good spoken English & Mandarin & Cantonese
- Good technical knowledge in Win10 environment, IE, MSOffice 365, Lotus Notes, Basic Network troubleshooting skill.

**Preferred Technical and Professional Experience**
- Demonstrated ability to think critically and analytically.
- Proven supervisory skills and ability to organize and clearly communicate thoughts and ideas.
- Must be willing to work in a stressful environment.
- Must be customer oriented.
- Strong written and verbal communication skills.
- Willing to take on extra tasks that are given.

**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y044) Kyndryl Malaysia Sdn. Bhd.

**Is this role a commissionable / sales incentive based position**

No



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