Quality Assurance Permanent

5 months ago


Kuchai Lama, Malaysia Glob Pro BrainHunters Full time

**Job Position**: Quality Assurance

**Job type**: Permanent

**Working hours**: 8 am -5.30pm

**Location**: Kuchai Lama, KL

**Salary**:Up to RM5,500/
- **Job description**:

- Conduct regular evaluations of CS representatives to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional service.
- Provide constructive feedback to agents to enhance their skills and performance.
- Ensure that customer service operations comply with all relevant regulatory requirements and industry standards. (compliance)
- Collaborate with the CS management team to identify areas for process improvement and streamline workflows.
- Provide regular reports to management highlighting key quality metrics, areas of excellence, and improvement opportunities. Implement strategies to enhance the efficiency and effectiveness of customer service operations.

**Requirements**:

- Malaysian citizens only.
- Proficiency in G Suite & Microsoft Office
- Minimum SPM level or higher
- Fluent in **English, Chinese & Malay **(verbal & written)
- Minimum 2 years of experience, including 1 year in quality assurance within customer service, BPO or call center.
- Must own a laptop/PC with specifications as 8GB RAM / above, Intel core i5 processor or AMD Ryzen 5 processor/above & 80 Mbps internet speed.
- Strong analytical skills, communication skills, and compliance awareness.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay



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