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Quality Assurance Permanent
6 days ago
**Job Position**: Quality Assurance
**Job type**: Permanent
**Working hours**: 8 am -5.30pm
**Location**: Kuchai Lama, KL
**Salary**:Up to RM5,500/
- **Job description**:
- Conduct regular evaluations of CS representatives to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional service.
- Provide constructive feedback to agents to enhance their skills and performance.
- Ensure that customer service operations comply with all relevant regulatory requirements and industry standards. (compliance)
- Collaborate with the CS management team to identify areas for process improvement and streamline workflows.
- Provide regular reports to management highlighting key quality metrics, areas of excellence, and improvement opportunities. Implement strategies to enhance the efficiency and effectiveness of customer service operations.
**Requirements**:
- Malaysian citizens only.
- Proficiency in G Suite & Microsoft Office
- Minimum SPM level or higher
- Fluent in **English, Chinese & Malay **(verbal & written)
- Minimum 2 years of experience, including 1 year in quality assurance within customer service, BPO or call center.
- Must own a laptop/PC with specifications as 8GB RAM / above, Intel core i5 processor or AMD Ryzen 5 processor/above & 80 Mbps internet speed.
- Strong analytical skills, communication skills, and compliance awareness.
**Kindly Whatsapp to 011-21172907 (Ms Rhos) for further queries.**
**Job Types**: Full-time, Permanent
**Salary**: Up to RM5,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuchai Lama: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Quality assurance: 1 year (required)
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