Program Executive(with Experienced)
7 months ago
Job Scope:
- Play an integral role in communicating the needs and enquiries about the repair progress between customers and internal operation team.
- Manage customer Order / Delivery and liaise with production / planner /Logistic on customer delivery schedule.
- To monitor & maintain On-Time Delivery to increase Customer Satisfaction.
- Attend to customer inquiries, defects feedback and solve customer's doubt and provide advice on repair services and updates
- Handle escalations professionally with vendors and customers
- Produce timely/details service reports and document processes
- Cooperate with technical team and share information across the organization
**Requirements**:
- Diploma /Degree in any discipline
- Min 2 year in related field (Customer Services / Electronics Manufacturing Industry )are preferred
- Possesses a sense of urgency, passion and drive to deliver results.
- Demonstrated ability to work independently, prioritize tasks, and meet deadlines.
- Strong interpersonal and networking skills to build and maintain relationships with clients and industry professionals.
- Demonstrated competency in managing multiple projects, setting priorities, meeting tight and conflicting deadlines, working independently and collaboratively, and communicating effectively.
- Advanced skill set in Microsoft Office: Excel, Word and PowerPoint.
- Analytical thinking skills, independent, has an eye for details and thorough.
**Salary**: From RM3,500.00 per month
Schedule:
- Day shift
- Monday to Friday
-
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