Inbound Sales Representative

3 weeks ago


Petaling Jaya, Malaysia Teleperformance Malaysia Full time

Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

**Job Types**: Full-time, Permanent

**Salary**: From RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer support (required)
- Customer Service (required)

**Language**:

- English (preferred)
- Mandarin (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)



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