Assistant, Customer Service

2 weeks ago


Kuala Lumpur, Malaysia UOA DEVELOPMENT BHD Full time

1. Responsible for reception and administration duties.
2. Liaise with vendor to provide prompt service to residents.
3. Attend to calls and enquirers, screen calls and direct calls to right person
4. Provide relevant and correct information to guest
5. Assist Officer, Customer Service in Marketing available unit
6. Greet and assist agency/customers in viewing the units
7. Schedule and maintain guest appointment
8. Assist in supplying inventory to office and guest.
9. Responsible for proper handling of incoming and outgoing correspondence/parcels
10. Assists in housekeeping duties and maintain cleanliness of unit, office and conference room
11. Assist in managing the Leasing office when Manager/Officer, Leasing is not around.
12. Ensure guest information and data are kept private and confidential.
13. Report any incident to Officer or Security.
14. Follow up the guest complaints with Dats Management Team until Matter is resolved.
15. Achieve goals/ targets set by superior
16. Follow up rental collection for rented units
17. Prepare daily, weekly, and monthly reports.
18. Assist in Handover / Takeover of the unit
To develop and invest in the highest quality properties, products and services consistent with community, environmental and government requirements; keeping in pace with our changing environment to constantly add value to what we do.

**Key Objectives**:

- To act efficiently, responsibly and reasonably at all times, maintaining the highest levels of integrity in all our dealings and compliance to our legal and regulatory obligations;
- To ensure cost and operational efficiency by implementing appropriate methods, innovations and technologies;
- To conduct market research, understand and anticipate our customers and competitors;
- To build properties with functional, timeless designs and good quality finishes that can be cherished by and shared with generations to come;
- To provide excellent all-round service to our customers, building good long-standing relationships; To build and reinforce the recognition and confidence in our commitment, expertise and ability in delivering and maintaining top quality for all our properties;
- To develop and maintain a transparent and effective organisation with defined roles, responsibilities and procedures;
- To create a motivating, enjoyable and rewarding team environment for our people;
- To maintain a conducive and safe working environment with a culture of excellence and integrity;
- To practice effective internal and external communication and relationship building;
- To maintain consistent growth in profit, dividend and investment value for our

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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