Customer Assistant

6 months ago


Kuala Lumpur, Malaysia Lunix Health Sdn Bhd Full time

We are seeking a dedicated and proactive Customer Assistant to join our team in the Vealthme. As a Customer Assistant, you will work closely with the Customer Account Manager to ensure exceptional service delivery and satisfaction for our valued clients. Your primary responsibility will be to assist in managing customer accounts, addressing inquiries, resolving issues, and providing support to maintain strong customer relationships.

**Key Responsibilities**:

- Assist the Customer Account Manager in managing and maintaining client accounts.
- Act as a primary point of contact for customer inquiries, concerns, and requests.
- Collaborate with internal teams to address customer needs and resolve issues promptly.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Assist in coordinating customer meetings, presentations, and follow-up activities.
- Monitor customer satisfaction levels and identify areas for improvement.
- Assist in preparing reports and presentations for customer meetings and reviews.
- Stay up-to-date with industry trends, products, and services to effectively address customer inquiries.
- Perform other duties and responsibilities as assigned by the Customer Account Manager.

**Requirements**:

- Diploma/or Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in a customer service or administrative role, preferably in the Corporate services.
- Strong communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- Highly organized with the ability to manage multiple tasks and priorities effectively.
- Detail-oriented with a focus on accuracy and quality in work.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Adaptability and willingness to learn new processes and procedures.
- A passion for customer service and a commitment to delivering exceptional experiences.

**Preferred Qualifications**:

- Experience working in a sales or account management role.
- Knowledge of the Health/Wellness industry and familiarity with related products and services.
- Certification in customer service or related field.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to RM2,800.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Proficiency level in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ?
- How do you stay organized?

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Kuala Lumpur (required)



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