Customer Servis Assistant
3 weeks ago
**Job description**
**JOB VACANCY CUSTOMER CARE OFFICER**
**COMPANY NAME** : HAP SENG
**LOCATION** **:14th Floor, Menara Hap Seng, Jalan P. Ramlee, 50250 Kuala Lumpur.**
**POSITION** **:Customer Service Assistant**
**QUALIFICATION**:
- At least 1 year of working experience in the related field is required.
- Good interpersonal and communication skills at all levels.
- Excellent verbal and writing skills in English and Bahasa Malaysia.
**JOB DESCRIPTION**:
- To attend to enquiries from walk in customers and incoming calls in promptly and gentle manner with proper greetings.
- To establish appointments for customers within 3 days and work closely together with Customer Care Centre on the arrangement of appointments.
- To assist in daily booking schedule and to register customers’ requirements in Work Order (WIP) (assign and allocate service advisors to look into different requirements accordingly).
- To attend to company's WhatsApp Group's customers, request for booking, update customers' details and breakdown cases.
- To blast SMS reminder to customers at least 1 day prior to their appointments.
- To arrange grab service for customer mobility.
**Job Type**: Contract
Contract length: 6 months
Pay: RM2,000.00 - RM2,900.00 per month
Schedule:
- Monday to Friday
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