Manager, Accounts Payable Service Delivery

4 days ago


Kuala Lumpur, Malaysia Foodpanda Full time

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career

APAC Finance Business Services Team is seeking a highly motivated
**Accounts Payable (AP), Manager - **to help lead and shape AP process for the region.

**Your Key Objectives **for North South Asia
- Build and lead a new service delivery team
- Drive operational excellence and customer services
- Support the rollout of new initiatives [e.g. invoice automation]
- Launch Business Reviews for new markets

**Responsibilities**
The
**AP Service Delivery Manger, New Verticals **will report to the
**AP / T&E Process Lead**. Based ideally at foodpanda's Service Delivery Centre in Malaysia, the AP Service Delivery Lead will lead a team of AP executives to deliver end to end process Accounts Payable processes for 5 countries in the region.

Primary:

- Collaborate with stakeholders to ensure effective and efficient process operations
- Performance and delivery to AP Process SLA and KPIs
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review.etc)
- Provide inputs that will drive process-related investment decisions and implementation
- Ensure processes are compliant with any regulations and internal controls / risk management measures
- Manage the AP service delivery team for New Verticals (both captive and outsourced)

Others:

- Maintain process documentation
- Drive standardize processes and systems across the region
- Liaise with relevant stakeholders at Delivery Hero / regional teams (e.g. Procurement, Risk & Compliance) to understand and implement relevant policies and procedures affecting the AP processes
- Actively help to solve finance operation related issues and problems in an effective manner
- Serve as the point of contact for issues within AP processes
- Work with Transformation & Innovation team to drive continuous improvement of processes and IT enablers,
- Support internal and external audits

**Requirements**:
Basic Qualifications:

- University degree in Economics, Finance, Business Management or equivalent
- 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance.
- Experience in services governed by SLA / KPIs and presenting to stakeholders
- Experience in managing captive teams / outsource providers 10 FTEs combined
- Prefer to have a second Asian language e.g. Thai, Burmese, Lao, etc.

Preferred Qualifications / Experiences:

- Direct experience within a multi-national environment with a complex regional/country environment
- Strong communicator with the ability to influence, persuade and drive action.
- Process-oriented with an understanding of both financial and operational controls
- Strong analytical skills and who can foresee upstream and downstream impacts
- Proficient with CRM, ERP (SAP Preferred), Inventory management systems
- Familiar with SQL, Tableau or alike (preferred)
- Familiar with Ticketing systems (e.g. JIRA or alike)
- Comfortable working in a fast-paced environment with tight deadlines

**What we offer**
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast-growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities

foodpanda is operated by the Delivery Hero Group ('DH Group'), the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with over 25,000 employees and approximately 600,000+ restaurants partners worldwide.



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