![Sofitel Kuala Lumpur Damansara](https://media.trabajo.org/img/noimg.jpg)
Housekeeping Desk Clerk
2 months ago
Greet guests in a friendly and professional manner, both in person and over the phone, and assist with inquiries and requests related to housekeeping services.
- Coordinate guest requests for additional amenities, housekeeping services, or maintenance issues, and ensure timely fulfillment.
- Maintain accurate records of guest room status, including check-ins, check-outs, and room changes, using the property management system.
- Communicate effectively with housekeeping staff to prioritize room cleaning assignments based on guest preferences, special requests, and hotel occupancy.
- Update and maintain the housekeeping logbook with relevant information, such as room status updates, maintenance requests, and guest preferences.
- Assist with the coordination of special requests or arrangements for VIP guests, group bookings, or special occasions.
- Monitor and report any discrepancies or issues related to room cleanliness, maintenance, or guest satisfaction to the appropriate department or manager.
- Assist in maintaining cleanliness and organization at the housekeeping desk area, including stocking supplies and organizing paperwork.
- Provide support and assistance to other departments, such as front office or maintenance, as needed.
- Uphold company policies, procedures, and standards of service to ensure a positive guest experience.
Schedule:
- Monday to Friday
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