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Assistant Operations Manager

3 months ago

Selangor, Malaysia Bright Prospect Full time

Full Time _Selangor_ March 7, 2024 Customer Service & Operations - Logistic - Store & Warehouse

**Job Overview**:

- **Salary **RM8,000-RM10,000

**Location**: _Petaling Jaya, Selangor_

**Job Descriptions**:
**Warehouse Operations**
- Coordinates the warehouse operations and requirements by the 3PL.
- Performs quarterly audits of the third-party warehouse operator to ensure compliance with the standard warehousing policies and procedures as defined in the service agreement.
- Manage inventory storage, handling, and product security in compliance with Global Policies
- Monitors inventory level of warehouse consumable items and triggers replenishment
- Directly handle warehouse operations issues in coordination and ensure customer satisfaction at all times.
- Ensure compliance with work safety and good warehousing and distribution practices.

**Logistics/Order Fulfillment**
- Manage the order fulfillment operations, ensures all salesforce and customer orders are served and delivered timely.
- Coordinates order fulfillment and ensures correct item and quantity are picked and packed by the 3PL provider.
- Handles customer complaint/concern on order deliveries and work with service partners for immediate resolution/prevention.
- Collaborate with other teams/department to integrate logistics processes and timing with company/department requirement and processes.
- Drive improvement in service levels and inform the immediate manager of any performance, service or cost issues.
- Work with immediate manager to implement new strategies and initiative to improve service delivery.
- Monitors arrival of shipment from Dallas and other vendors, coordinate shipping schedule (ETD/ETA) and provides the accredited Customs Broker with copies of the shipping documents prior arrival.
- Prepares, secure the required documents for government clearance.
- Review the duties and taxes for import shipments and coordinate payment process.
- Manage performance of customs broker aligned with defined process lead time. Notify the third-party warehouse of the delivery and share ASN (advance shipping notice).
- Manage shipment delivery tracking and distribution of rewards/incentives to sales force Work with Sales Team on allocation and mode of distribution.
- Manage performance and cost of 3PL and courier service providers.
- Recommend improvement in existing work processes and collaborate with other markets for operations best practices.

**Inventory Control**
- Monitors inventory level of warehouse consumable items and coordinate order for for replenishment.
- Ensure compliance to daily Cycle Count activity and Annual inventory count across all locations (third party and BC’s).
- Drive recounts and validation of variances, initiate measures in coordination with supervisor to correct inventory variance issues.
- Ensures achievement of Inventory Records Accuracy (IRA) target of the company.

**Administrative**
- Review, validate and processes monthly billings of couriers, 3rd party warehouse operator, truckers and other vendors before endorsing to superior for approval.
- Facilitate the renewal permits/licenses:

- Certificate of Accreditation as Importer (Customs Office)
- Certificate of Registration as Importer (Customs Office)
- Prepares the following reports:

- Shipment Status Report - weekly
- KPI Achievement Report
- monthly

**Job Requirements**:

- Education: Bachelor Degree in Logistics/Transportation / Inventory Management/ Supply Chain Management / Business Administration, or equivalent courses.
- Minimum 5 years previous experience in similar capacity in FMCG or Personal Care, Health, ECommerce. Distribution,
- Highly Proficient in the use of Microsoft Office, JDE or SAP other ERP

**Others Information**:
For those who have what it takes, please send in resume to:
Recruitment Consultant : Yen Ming

**Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd**

No, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440