Operations Manager
6 months ago
**Role**:Operations Manager
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Japanese language Operation Supervisor
- Location: Cyberjaya
Rotational Shifts
Salary : 15-17k MYR
- Responsibilities:
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining
high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives
and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships
to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams
and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,
performance Appraisals and attrition management
- Performance management through top Quartile, Middle and Bottom Quartile segregation
and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.
Requirement:
- Working under the pressure
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- English has to be advance
- Experience in managing team (up 50HC) more than 3 years
be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week ( depend on the Ops schedule)
-
Operation Supervisor
6 months ago
Selangor, Malaysia Gdaily Fresh Sdn Bhd Full time**Responsible** - Daily work arrangement and coordination of the production department - Develop and manage various processes and standards for the production department, and supervise their implementation - Conduct monthly and annual evaluations and cause analysis on KPIs of each group within production to find solutions to improve service quality -...
-
Operational Buyer
6 months ago
Selangor, Malaysia Evonik Full timeWhat we offer You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and...
-
Operational Buyer
6 months ago
Selangor, Malaysia Evonik Full timeWhat we offer You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and...
-
Snr Operations Specialist
7 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - Actively engage stakeholder on on-going support requirements - Manage and monitor bot operations e.g. scheduling and ad-hoc run - Optimise bot utilization in business for optimum performance - Provide user support...
-
Sales Operations Analyst
6 months ago
Selangor, Malaysia Temenos Full time**ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks...
-
Snr Operations Specialist
7 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - Actively engage stakeholder on on-going support requirements - Manage and monitor bot operations e.g. scheduling and ad-hoc run - Optimise bot utilization in business for optimum performance - Provide user support...
-
Operations Manager
7 months ago
Kuala Selangor, Malaysia Talent Houz Full timeJob Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art centre, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centres. Key Responsibilities: - **Develop, implement, and optimise...
-
Apac Operations Support Leader
7 months ago
Selangor, Malaysia GE Gas Power Full time**Job Description Summary**: This role is primarily responsible for providing operation related support to the region O&M contracts, to ensure excellence during the Mobilization, Execution and Demobilization phases of the contracts in the region. The Operations Support Leader will actively coordinate with the Operation Support Leaders of the other regions...
-
Data Centre Operator
6 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Digital Technology- Location - Malaysia - Selangor- Description **Primary Objective**: **Key Responsibilities**: Strategy and Planning - Responsible for managing and planning the execution of the daily production task and processes in Data Centre Operational - Perform error diagnostic and...
-
Operations Manager
7 months ago
Kuala Selangor, Malaysia Talent Houz Full timeJob Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art centre, ensuring its smooth and efficient functioning. This role involves managing staff, facilities,events, and logistics, and also includes coordinating the successful opening of new centres. Key Responsibilities: Develop, implement, and optimise...
-
Operations Assistant
7 months ago
Selangor, Malaysia Al-Futtaim Full timeBy upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. **WHAT YOU WILL DO** **1. RFID Basic Knowledge** - Fully understand the general concept of RFID( RFID Identity, RFID Reading) - Six benefits of RFID( Customer Service, Sale/Return,...
-
Operational Procurement Buyer
6 months ago
Selangor, Malaysia Evonik Full timeWhat we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...
-
Fund Operations Lead
6 months ago
Selangor, Malaysia Iterative Full timeIterative exists to increase the GDP of Southeast Asia through entrepreneurship. As part of our work, we invest in a lot of entrepreneurs and have to organize and make quick decisions on many rounds. Managing this process at scale is no small feat, which is why we are seeking an individual who is highly organized, detail-oriented, and proactive. No...
-
Zonal Operations Supervisor Selangor, Malaysia
6 months ago
Selangor, Malaysia Philip Morris International Full timeRISE TO THE CHALLENGE At PMI, we have chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products and beyond with the power to deliver a smoke-free future. We are committed to inclusion & diversity and is proud to be an equal opportunity employer. You’ll enjoy the freedom to dream up and...
-
Factory Operator
7 months ago
Hulu Selangor, Malaysia WE CARE INDUSTRIES SDN BHD Full time**Key Responsibilities**: - **Operations Management**: Oversee the daily operations of the factory to ensure efficiency and effectiveness. Develop and implement operational policies and procedures. - **Team Leadership**: Lead, supervise, and motivate factory staff. Handle hiring, training, and performance evaluations. - **Inventory Control**: Monitor and...
-
Assistant Manager, Sales Operation
6 months ago
Selangor, Malaysia Mondelēz International Full time**Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You help develop a comprehensive view of what great looks like in retail enterprises for our categories. You create market-leading capabilities in managing space, range and distribution to maximize category growth...
-
Operation Executive
6 months ago
Selangor, Malaysia Green House Ingredient Full time**Operation Executive (e-Commerce)**: - Full time **Overall Job**: **Core Responsibilities**: - Oversee and optimize various aspects of e-commerce operations, including website functionality, user experience, product listings, managing inventories, processing orders, online payments, order fulfillment and customer service on major online marketplace. -...
-
Risk Operations Specialist
6 months ago
Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full timeJob Details - Company: Teleperformance Malaysia - Job Title: Risk Operations Specialist - English/Bahasa Malay - TP Code:JS-T001-T-ROS-EN-005 - Location: Petaling Jaya, Selangor - Shift: 5 working days (Rotational 9 hours shift) **Job Highlights** - Work Life Balance Environment - Young, energetic, and supportive team! - Diversified and inclusive culture -...
-
Logistics Manager
6 months ago
Selangor, Malaysia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Finance Manager
7 months ago
Selangor, Malaysia Hyppies Full timeStrategic Leadership Opportunity - Impactful Role - Competitive Benefits and Growth **Overview**: A leading technology solutions provider, specializing in digital financial services and government technology solutions, is seeking a highly skilled Finance Manager to join our dynamic team. My client is a public listed entity with a strong focus on innovation...