Quality Account Manager

7 months ago


Malaysia SIG Group Full time

This role has several functions:

- 1) ensure a timely and appropriate response to customer complaints.

2) any microbiological activities within the region.

3) co-ordination of Board and Structure Changes

Key Job Functions:

- Coordination of all customer complaint investigation activities ensuring the closing of complaints in time and to the satisfaction of both Sig and the customer.
- Administrate customer complaints in SAP/ICCM
- Act as Complaint Owner
- Responsibility for aseptic tests and unsterility investigations for all new and installed fillers
- Support to customers and commercial department in aseptic filling technology - Advisor and consultant towards customers installations
- Support and training to both internal and external customers in SIG quality control and quality assurance procedures
- Key contact in all related quality issues with regional SIG headquarters, Closely works together with colleagues of other countries and, if necessary, travelling to assist them with quality issues.
- Feedback to internal technical department: continuous improvement spirit
- Local Single Point of Contact (SPOC) point for board/structure change (BSC) programme
- Participate in the planning & roll out of new boards and structures at customer sites and handle customer information requests e.g. documents, questionnaires etc.

Facilitate / Host Customer Quality Audits



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