Depot Team Leader

6 months ago


Kuching, Malaysia Lifework HR Services Sdn Bhd Full time

_**Essential Duties and Responsibilities**_

**Customer Service Management**
- Maintain good working relationships
- Co-ordination, discussion, and communication
- Assist to keep performance and meet the target
- Problem shooting and Improvement

**Stakeholder Management**
- Manage parcel processing and delivery process efficiently within company delivery depot
- Plan sorting and courier zone assignments
- Deliver parcels to customers within the delivery depot coverage area and cutoff time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
- Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc.
- Check and hand over delivery sheets to the delivery staff or through mobile apps.
- Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc.
- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
- Handle security exceptions in the Depot along with the security team
- Conduct regular audits of deliveries and status updates to ensure the correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily update, allocation, and collection of OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet and deposit into the company bank account
- Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally
- Ensure adequate manning in terms of full-time PDAs etc.
- Generate and maintain MIS related to the Depot
- Special Request handling as appropriated
- Keep and organize working documents in tidiness and easy to use
- Ensure a safe and secure workplace and environment.

**Team Management**
- Provide direction, guidance, and support to employees to help them discharge their duties effectively
- Motivate, train, coach, and support new and existing employees to deliver high service level to customer

**Desired Skills / Qualifications**
- 1 - 3 years operations experience, preferably within transportation or logistics industry
- Good knowledge of courier / express shipment management and delivery process flow
- People management experience as a team leader or supervisor

**Job Types**: Full-time, Contract

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Delivery Management: 1 year (preferred)
- Transport Operation: 1 year (preferred)


  • Team Leader

    6 months ago


    Kuching, Malaysia Vitality Boost Sdn Bhd Full time

    **BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

  • Sales Team Leader

    7 months ago


    Kuching, Malaysia Grandee Marketing Sdn Bhd Full time

    **Job Descriptions**: - Lead, coach, and guide a team of sales representatives to meet sales targets and maintain high levels of productivity. - Develop and implement sales strategies and plans to achieve or exceed sales targets. - Organize and assign sales territories to ensure effective coverage and optimal performance. - Conduct regular performance...

  • Production Team Leader

    6 months ago


    Kuching, Malaysia Grandee Beverages Sdn Bhd Full time

    **Descriptions**: - Supervise and coordinate the activities of production workers to ensure smooth operation and adherence to production schedules - Assign tasks to team members and monitor their performance to ensure quality and efficiency - Provide guidance and training to team members on production processes, equipment operation, and safety procedures -...

  • Production Team Leader

    6 months ago


    Kuching, Malaysia KuchingJobs Full time

    **Job Requirements**: - Minimum SPM/STPM, Certificate, or Diploma in any field - At least 3 years of leadership or supervisory experience, preferably within a manufacturing or production environment - Strong knowledge of production processes, quality control principles, and safety regulations - Excellent communication, leadership, and problem-solving...

  • Noc Leader

    6 months ago


    Kuching, Malaysia ELABRAM SYSTEMS Full time

    **NOC Leader** Contract duration: 12 months (renewable) Departments: Engineer, Telecommunications Location: SDEC Centre Of Excellence, Kuching This Project Does Not Need Shift Work. Normal Working Hours 9 To 6. Just Require To Support During Festive Or Some Emergency Situation. Salary : MYR 10.000 - Manage NOC Front Office Teams For Surveillance,...

  • Team Leader, Vp1

    6 months ago


    Kuching, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Kuching, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Noc Leader

    6 months ago


    Kuching, Malaysia Elabram Full time

    Job Description - Manage NOC front office teams for surveillance, operation support & configuration management. - Ensure 24 x 7 network alarms surveillance & control. - Manage TT / WO solutions. - Maintain competency & training need of team. - Manage the technical help desk - Maintain agreed SLA for surveillance, customer complaints & IT solutions. - Manage...

  • Noc Leader

    7 months ago


    Kuching, Malaysia Elabram Systems SDN BHD Full time

    Manage NOC Front Office Teams For Surveillance, Operation Support & Configuration Management. - Ensure 24 X 7 Network Alarms Surveillance & Control. - Manage TT / WO Solutions. - Maintain Competency & Training Need Of Team. - Manage The Technical Help Desk - Maintain Agreed SLA For Surveillance, Customer Complaints & IT Solutions. - Manage Daily Report -...


  • Kuching, Sarawak, Malaysia Central Coldstorage Kuching Sdn. Bhd. Full time

    Company Overview: Central Coldstorage Kuching Sdn. Bhd.About the Role:We are seeking an experienced Store Manager to lead our store operations and drive sales growth. The ideal candidate will have a strong background in retail management, excellent leadership skills, and the ability to motivate and develop their team members.Salary: RM2,500 and above per...


  • Kuching, Malaysia Elken Service Sdn Bhd Full time

    **Responsibilities**: - To ensure team / branch performance meets or exceed set target. - To ensure daily job quota is set and allocation to technicians on time. - To support and/or ensure ad-hoc cases are attended - To ensure timely crediting of Branch's daily collections. - To assist technicians and CRA in handling customer enquiries and complaints. - To...

  • Beauty Advisor

    6 months ago


    Kuching, Malaysia Sephora Full time

    Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. Sephora SEA’s retail activity spans over 8 countries...

  • Beauty Advisor

    6 months ago


    Kuching, Malaysia Sephora Full time

    **Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. **Sephora** **SEA’s **retail activity spans over 8...

  • Site Supervisor

    8 months ago


    Kuching, Malaysia MEGA SALUTES SDN BHD Full time

    Construction general supervisors keep track of the proceedings of all stages in the building process. They coordinate the different teams, assign tasks, and resolve problems. Our Vision: To build a better Sarawak for all by becoming an industry leader that is capable of undertaking and delivering renowned, innovative and challenging construction projects Our...


  • Kuching, Malaysia Glory HR Solutions Full time

    **Job Requirements**: - Malaysian with aged 23 - 35 years old - At least 3 years of working experience in the related field as a PIC/Team Leader/Senior Retail is required for this position - Able to do basic sales report, work schedule & process store inventory - Highly motivated with good insight of customer service - Pleasant personality and professional...


  • Kuching, Malaysia IMPACT DESIGN ASSOCIATES SDN BHD Full time

    PRIMARY ROLES: ~ Establish leads and prospecting for potential projects related to the company’s core businesses ~ Attend project meetings as team leader ~ Building rapport with new and existing clients REQUIREMENTS: ~ Malaysian ~ Degree holder (preferably in Marketing, Business or relevant field) ~ Minimum 3-5 years direct working experience ~ Good verbal...


  • Kuching, Malaysia Foreign Bank Full time

    Responsibilities: - Responsible for generating income through acquisition of credit card products and services. - Responsible for consistently meeting individual sales targets and strive to achieve the sales targets. - Working together with Team Leader/Managers to plan sales activities. - To ensure high standard of sales and service levels as required by...

  • Technician

    7 months ago


    Kuching, Malaysia Sebangga Auto Sdn Bhd Full time

    **TECHNICIAN JOB SCOPE**: - To carry out basic maintenance service and general repair. - Perform tasks assigned in satisfactory manner. - Carry out repair and maintenance work according to the repair order or instruction from Team Leader / Foreman. - Maintain cleanliness of work bay and customers’ vehicles in daily basis. - Achieve productivity and...


  • Kuching, Malaysia TOTAL IFM SDN BHD Full time

    Qualification: Diploma or Certificate in Electronic & Electrical Engineering with minimum 2 years of working experience in the maintenance field or handling building services. Job Description: - To carry out preventive maintenance work/BD & attend service request. - To provide feedback & communicate with end users on the work status. - To obtain support from...

  • Medical Executive

    7 months ago


    Kuching, Malaysia NOV MALAYSIA Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...