Account Management Coordinator

3 weeks ago

Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

**The company**

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

We are looking for an Account Management Coordinator to be based in Bayan Lepas, Penang.

**The Account Management Coordinator will be responsible to**:

- Dedicate yourself to the success of company’s and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Communicate and collaborate with the account management team on areas of potential risk or exposure to the customer’s business.
- Track shipments and in transit monitoring (both at origin & destination) when needed.
- Provide and manage reporting and visibility tools to the customer.
- Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.
- Drive process improvement throughout your district and network.
- Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
- Manage spot quotes or quoting desk when applicable.
- Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
- Monitor billing and receivables and assist with collections when needed.
- Serve as a point of escalation within our network.
- Provide assistance in resolution of claims and disputes.
- Be involved with EDI resolution & EDE management when needed.
- Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.

**The requirement**:

- Bachelor’s degree or above in sales and marketing, logistics, transportation or business area is preferred or equivalent.
- At least 2 years of experience in logistics industry required.
- Demonstrate proven sales success.
- Possess sales planning and negotiation skills.
- Oral and written proficiency in the English language
- Strong analytical, problem solving, organizational, presentation and interpersonal skills
- Strong rapport and relationship building skills
- Timeliness and accountability for results
- Sense of urgency for goal achievement
- Self-motivated with ability to work in a fast-paced and constantly changing environment
- Extroverted, confident, enthusiastic and persuasive
- Knowledge of Microsoft office products

Pay: RM2,000.00 - RM3,200.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Logistics: 2 years (preferred)

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