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Business Customer Account Manager

1 month ago

Bayan Lepas, Malaysia DHL Full time

**Business Customer Account Manager**
- We are looking for talents who experienced in logistic knowledge to join our Penang Sales team. This role will be acting as Key Account Manager (KAM) by providing customer personalized approach and service.

**The role required to execute the below tasks and initiative**:

- Manages relationship of a defined number of Strategic Business Customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
- Seeks and prospects for Strategic Customer targets to win new customers.
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Focuses more on customer and sales building through attending external customer meetings and internal meetings as necessary in order to support business development.
- Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
- Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
- Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
- Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business-critical issues.
- Consults CRMs and Sector Heads on potential solutions and best practice.
- Gathers customer and market information to update Product and Trade Lane on current conditions.
- Maintain and support inter-departmental relationships & assist in account receivable issues.
- To be aware targets and drive Company’s Objectives, Targets and Programs that are approved by Management for its intended results.
- To check with department IMS coordinators in respect of environmental legal requirements.
- To be aware of the environmental aspects and its impact in the daily course of work and take measures to minimize any significant impacts
- Implement/Assist to implement operational controls of activities with environmental aspects having significant impacts on the environment.

**To be successful in this role, we are expecting the below**:
> Posses Diploma/ bachelor's degree in Logistic Management & Transportation or any equivalent academic background.

> Minimum 2 year working experience in the freight forwarding business.

> Exposure to Freight Forwarding will be added advantage.

> Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook

Skills required:

- Initiative - Problem solver and willing to take more responsibility
- Analytical (attentive to details)
- Customer Orientation
- Planning and Organizing (able to Multitasking)

Attribute required:

- Work Independently (mínimal supervision)
- Positive Mindset (able adapt to system changes)
- Fast learner & Proactive
- Good self-disciplinary
- Work under pressure

> Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.

> This position will be based at our Penang Branch, Bayan Lepas.

**What can DHL offer you?**

Attractive remuneration package + insurance coverage + flexi benefits

Flexible Work Arrangement is provided

Unlimited eLearning & Upskilling access + Internal Training Module

Working Hours is Mon-Friday 8:30AM - 5:30PM, Saturday 8:30AM - 1:00PM.

**Learn more about DHL**

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of the Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services standardized transport as well as multi modal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.