Customer Service Internship

3 weeks ago


Shah Alam, Malaysia City-Link Express (M) Sdn Bhd Full time

**RESPONSIBILITIES**

2. Ensure all communication with customers is updated into G2 system

3. To follow up with customers on the cases until they are resolved with active communication

4. In lost, damaged, or delayed service complaint cases, follow up with the concerned branches and obtain the corresponding report

5. The complete report is to be handed to the Officer

6. Answering questions/inquiries from callers (internal/external)

7. Ensure all service complaint calls are handled courteously and timely.

8. In need of escalation of cells to be directed to immediate Supervisor for assistance

9. Prepare daily productively report

10. To carry out duties as assigned by Executive / Supervisor (if necessary)

**Job Type**: Internship
Contract length: 6 months

Pay: From RM600.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)


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