Troubleshooting Agent(Community Manager)
8 hours ago
Greetings
We are hiring for **Troubleshooting Agent (Community Manager) **role with leading MNC in **Kuala Lumpur, Malaysia.**
**Job Description**:
- Bilingual with excellent level on the market support language (Native)
- Good command in English language
- Relevant experience in website/online content creation/management
- Exceptional analytical and structured problem-solving capabilities
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO),
Developer Relations, Technical Communications and/or Web Development
- Google Ads and Analytics understanding and experience
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self motivated with “Can do” attitude
- Excellent communication skills (both verbal & written)
- Flexibility and adaptability to a changing and fast paced working environment
- Long-term engagement (minimum 1 year)
- Ability to interpret and assimilate information
- Proactive and well organized with a track record of success in a team environment
- Good understanding on working with targets and meeting/exceeding client
**Remarks**:
**Shift: Monday-Friday 9:00AM-5:00PM MYT**
**Role : 12 months direct contract with Cognizant (renewable contract**
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Troubleshooting: 4 years (required)
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