Troubleshooting Agent

Job Details - Company: Teleperformance Malaysia - Job Title: Technical Troubleshooting Advisor - Language Requirement: Mandarin - TP Code: JS-G001-GC-TTA-MN-0824-003 - Location: KL Sentral, Kuala Lumpur - Shift: 9:00am to 18:00 pm (Monday to Friday) **Salary**: RM 3000 to RM 4000 Overview So what will you be doing as a Technical Troubleshooting Agent? As a...

So what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. - Responsible for adding/updating/reviewing rich media functionality in Ads. - Creates layout...

So what will you be doing as a Technical Troubleshooting Agent? As a technical troubleshooting agent, your primary responsibility will be to specializes in resolving technical issues and problems faced by customers or end call. Your Responsibilities - Accountable for closing customer inquiries regarding company products/services, customer's accounts and...

**Responsibilities**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly - engaging with current experts, managing experts’ statuses, share appropriate...

**Role**:Mandarin Language Expert **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Technical Support technical solutions - As a technical troubleshooting agent, your primary responsibility will be...

**Position Overview**: The Maxpert (Fiber Sales Agent) provides in-home WiFi troubleshooting and promotes upgraded fiber plans to customers. This role requires a blend of technical skills and sales acumen, with commissions earned from successful sales. **Key Responsibilities**: - Troubleshoot and resolve home WiFi issues. - Cross-sell upgraded fiber plans...

Position Summary and Requirements: - English + Mandarin Language - Office based in NU Tower 2 (KL Sentral) - Operation Hours 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays MOn -Friday - Basic Salary starts at RM 4000 - 4200 (Slightly Negotiable) + Allowances - Permanent Position and Insurance Coverage under AIA Specific responsibilities: - Engage...

We're looking for a **Customer Support Agent** to join the Fastmail support agents in India. You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail. Like everyone on our team, you’ll get great benefits. *** **About the job**: As a Customer Support Agent, you’ll be responsible...

**About Oligo Business Services**: Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave...

Job Description: - Provide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies. - Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure...

**Listen to customers to understand their problem or need**- This may require agents to ask appropriate follow-up questions and provide specific information on products and services. - **Provide assistance**- Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them. -...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

**Role Purpose**: **Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. - Collaborate with other members of the IT...

ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

**Responsibilities**: - Responsibilities: - Troubleshooting based on ServiceNow incidents. - Dialogue with the team about root cause and solutions to errors. - Dialogue with other development teams to determine where a given bug lies and who should own it. - Configuration in Genesys' administration modules, e.g. setup of new agent, assignment of skills,...

**Role**:IT Support **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Work from office **Functional Area**:IT Software/Hardware Key Skills: Computer Hardware Computer Software Computer Technology Customer Relations Customer Service Technical Support english Software Applications Customer oriented...

Salary - 10k-11k Native Korean High-Level Role Description The Global Delivery Center (GDC) Agent is responsible for providing exceptional customer support to Cisco customers, partners, and internal requestors. This role will deliver high-value experiences through simplified, successful interactions using all expected to be knowledgeable across Cisco’s...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex...