Technical Troubleshooting Advisor

6 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Mandarin Language Expert

**Timings**:Rotational Shifts (Permanent)

**Industry**:IT-Software / Software Services

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Non-Voice

Key Skills: Technical Support technical solutions
- As a technical troubleshooting agent, your primary responsibility will be to

specializes in resolving technical issues and problems faced by customers or end

call.
- Your Responsibilities
- Accountable for closing customer inquiries regarding company

products/services, customer's accounts and provide additional clarifications
- as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Address issues or tasks assigned to them through ticketing systems, via Chat,
- Creates layout templates, gallery uploads, component testing, functionalities

testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows

Your Requirements:
- Diploma, Bachelor’s degree preferred
Language Required will be Mandarin and good to have Cantonese speaking
Have basic understanding on HTML, debugging tools or Java is mandatory
Experienced in Customer Support / Technical Support will be added
- advantage.
Willing to work on public holiday
Willing to work at KL Sentral (easily accessible to LRT, MRT)Saaary: RM3000-RM4000



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