Technical Support Advisor English Speakers

2 weeks ago


Kuala Lumpur, Malaysia Quess Corp Limited Full time

**Position Summary**:
The Technical Support Advisor role is to handle incoming general inquiries and technical issues via

**Job Function**:

- Addressing and resolving inbound customer support inquiries
- Working with internal cross-functional partners to resolve customer inquiries
- Achieve & maintain target performance and on-time metrics
- Ensure each inquiry is 'resolved' form the customer's perspective
- Understand common customer pain-points and actively contribute to a knowledge base of resolution
- Identify opportunities to elevate best practice positioning and help center content creation



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