Mandarin Office 365 Technical Advisor

3 weeks ago

Kuala Lumpur, Malaysia GrowthFn Full time

**Position Summary**

The role of Office365 Technical Consultant

Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a global administrator will be preferred.

Excellent customer issue handling and communication skills are essentials to this position. On top of that, experience in **Supporting Taiwan market** will be an added advantage.

Strong technical skills, complex problem solving skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.

**Key Responsibilities**:

- Work with customers to understand the root cause of the issue, provide guidance and end to end support.
- Performed detailed log analysis and deep troubleshooting
- Utilizing strong analytical skills to dig deep into the problem and provide resolution
- Maintain accurate case logging and tracking into the tool database.
- Maintain high standard in quality of service while meeting Service Level Agreement and achieve a high score in customer satisfaction survey
- Maintain outstanding customer satisfaction score, with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution.

**Skills Requirements**:

- Ability to speak and write in **Chinese Traditional and English (B1)**
- Strong problem scoping and analysis skill required
- Technical knowledge in SharePoint, Teams and Exchange will be an advantage
- Knowledge and experience in **Domain site administration, Active Directory or Networking**
- Passionate technical learner, and ability to self-study/learning will be considered
- Excellent interpersonal and communications skills. Excellent oral & written skills.
- Capable of multi-tasking

Analytical, articulate, result oriented and provide excellent follow-up.

Pay: RM9,000.00 - RM9,500.00 per month

Schedule:

- Day shift

Application Question(s):

- Do you have experience working as an Microsoft Standard L200, L300 or L400 Engineer in a work set up?
- Your Nationality
- Your current location
- This position is under Concentrix Malaysia and work is on site in Kuala Lumpur. Are you willing to work on site? Have you applied for this position before?
- Your current salary and expected salary?
- Your notice period

**Education**:

- Bachelor's (required)

**Experience**:

- Office 365 Technical Advisor: 2 years (preferred)
- Hybrid environment infrastructure: 2 years (preferred)
- Transport Rule and Mail-Flow: 1 year (preferred)
- Flowing Technologies such as Mx records, CNAME: 1 year (preferred)

**Language**:

- Mandarin (required)

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