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#694- Chinese Speaking M365 Technical Advisor
2 weeks ago
**Company Description**
Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.
One of our clients; an American multinational technology company, is in search of an **Chinese speaking** **M365 Technical Advisor.**
We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor - Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products. **This position requires 40 hours availability per week (Monday-Friday) either from 1 AM-9 AM UTC.**
The Microsoft 365 Technical Support Advisor - Engineer will also provide technical support and advice to our customers and help them with the New Product Playbook.
**What You'll Do**:
- Track information on DfM and ADO (Azure DevOps) and manage customer
cases based on their severity.
- Handle critical cases with 24x7 monitoring, working closely with a team of
engineers.
- Drive customer satisfaction and insights, making them our key performance
indicators.
- Gather insights, identify bugs, propose feature improvements, and contribute to
guidelines, wiki links, FAQs, and readiness documentation for new products.
- Provide top-notch technical support and advice to customers using the New
Product Playbook.
**Qualifications**
**What You'll Bring**:
- Strong technical expertise in Microsoft 365 identity, including licensing, group
management, MDM strategies, Hybrid Azure AD, AD Premium, and EMS
features.
- Deep understanding of Graph and security fundamentals
- Ability to effectively communicate and collaborate with Premier, S500, and VIP
customers
- Experience working with Microsoft stakeholders, TA, and CSAM
- Experience in Case handling with experience in DFM
- Ability to work as a Quality evaluator and provide soft skills training.
- Analytical thinker and problem solver.
- Excellent communication and collaboration skills.
**Device Specifications**:
- Computer that is not joined to another company’s domain, neither managed by
any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems
and tools using WiFi.
- A minimum of 10 Mbps Internet connection with equal download & upload speed
(20 Mbps is recommended)
- No 3rd-party antivirus software installed
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
Why Choose Us:
the team to ensure timely and effective case resolution.
- Be a part of innovation and customer satisfaction to various large organizations.
**Additional Information**
Why join the team?
Work with a fortune 500 company
Join a community of passionate technical experts
Work with futuristic M365 products
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