Technical Troubleshooting Agentmandarin Speaker
5 months ago
So what will you be doing as a Technical Troubleshooting Agent?
As a technical troubleshooting agent, your primary responsibility will be to
specializes in resolving technical issues and problems faced by customers or end
call.
Your Responsibilities
- Accountable for closing customer inquiries regarding company
products/services, customer's accounts and provide additional clarifications
as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Address issues or tasks assigned to them through ticketing systems, via Chat,
- Creates layout templates, gallery uploads, component testing, functionalities
testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows
Your Requirements:
- Diploma, Bachelor’s degree preferred
- Language Required will be Mandarin and good to have Cantonese speaking
- Have basic understanding on HTML, debugging tools or Java is mandatory
- Experienced in Customer Support / Technical Support will be added
advantage.
- Willing to work on public holiday
- Willing to work at KL Sentral (easily accessible to LRT, MRT)
职位类型:全职
薪资: RM3,000.00至RM5,000.00(每月 )
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Shift is from 9:00 am to 18:00 pm (Monday to Friday). Can you do it?
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- Do you have basic HTML, debugging tools, or Java abilities?
**Experience**:
- Technical Troubleshooting Agent: 2 years (preferred)
- Customer Support/Technical Support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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