Technical Support Representative

3 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Technical

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice
- Technical Support Representative - Enterprise Team (Native Korean & Native Japanese)

Location: Bangsar, Malaysia (Native Japanese or Native Korean Speaker)

Shift: 8 AM - 8 PM Rotational Shift

**Salary**: 8,000 - 8,500 MYR

Experience: 0-1 Year Customer Service Experience

**Responsibilities**:

- Handle a diverse range of customer cases for Workspace clients.
- Gather information and troubleshoot technical and account issues.
- Escalate cases as necessary.
- Log call details onto CRM/call tracking systems and perform follow-up tasks.
- Conduct outbound contacts in response to incoming inquiries and update information in CRM systems.
- Deliver consistently high levels of customer service.
- Ensure correct representation of customer corporate and brand images.
- Maintain product and procedural knowledge for supported products and brands.
- Escalate potential service issues to supervisors or designated contacts.
- Provide cover for other First Line Agents and assist in team projects.
- Comply with administrative duties, including holiday, sickness, and overtime forms.
- Attend regular team meetings.
- Work on additional tasks related to desk performance, quality, and customer satisfaction.

**Requirements**:

- Technical troubleshooting experience.
- Strong customer service instincts.
- Fluent in either Korean or Japanese.
- Ability to work in a rotational shift environment.
- An image and spirit to assist customers with any Workspace queries.

How to Apply:
Note: This position requires a Native Japanese or Native Korean speaker and is based in Bangsar, Malaysia.

Join our team and contribute to delivering exceptional technical support and customer service for Workspace clients.



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