Technical Support Representative

2 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Technical

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice
- Technical Support Representative - Enterprise Team (Native Korean & Native Japanese)

Location: Bangsar, Malaysia (Native Japanese or Native Korean Speaker)

Shift: 8 AM - 8 PM Rotational Shift

**Salary**: 8,000 - 8,500 MYR

Experience: 0-1 Year Customer Service Experience

**Responsibilities**:

- Handle a diverse range of customer cases for Workspace clients.
- Gather information and troubleshoot technical and account issues.
- Escalate cases as necessary.
- Log call details onto CRM/call tracking systems and perform follow-up tasks.
- Conduct outbound contacts in response to incoming inquiries and update information in CRM systems.
- Deliver consistently high levels of customer service.
- Ensure correct representation of customer corporate and brand images.
- Maintain product and procedural knowledge for supported products and brands.
- Escalate potential service issues to supervisors or designated contacts.
- Provide cover for other First Line Agents and assist in team projects.
- Comply with administrative duties, including holiday, sickness, and overtime forms.
- Attend regular team meetings.
- Work on additional tasks related to desk performance, quality, and customer satisfaction.

**Requirements**:

- Technical troubleshooting experience.
- Strong customer service instincts.
- Fluent in either Korean or Japanese.
- Ability to work in a rotational shift environment.
- An image and spirit to assist customers with any Workspace queries.

How to Apply:
Note: This position requires a Native Japanese or Native Korean speaker and is based in Bangsar, Malaysia.

Join our team and contribute to delivering exceptional technical support and customer service for Workspace clients.



  • Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for a **Technical Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full time

    **Job Overview**We are looking for a skilled Technical Support Representative to join our team at SummitNext. The successful candidate will provide top-notch support to our clients through multiple communication channels.**Key Responsibilities**Handle client inquiries and resolve issues promptly and professionally.Escalate complex issues to specialists when...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full time

    We are hiring a Technical Service Representative to provide exceptional customer support and drive customer satisfaction.Job OverviewThe successful candidate will work closely with customers to understand their needs and provide timely solutions to technical and business queries.Key responsibilities include managing customer expectations, responding to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full time

    Technical Customer Care Representative PositionTECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB DESCRIPTION:Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.Be the first point of contact for all incoming tickets and distribute to the related teams.Drive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full time

    We are seeking a highly skilled Technical Service Representative to support our Mandarin-speaking customers. As a key member of our team, you will be responsible for installing, commissioning, and providing training for vision inspection systems and machine acceptance.The ideal candidate will have a strong background in mechanical, IT, automation, or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    Job Description:A Post-Sales Customer Service Representative role involves handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. They are required to represent Microsoft appropriately to all customer segments.The representative is responsible for answering emails, providing high-level service assistance,...

  • L1 Technical Support

    4 weeks ago


    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Avepoint Full time

    **About Us:**Avepoint is a dynamic and innovative company that values agility, passion, and teamwork. We are looking for a Technical Support Specialist who shares our commitment to delivering high-quality services to our customers.In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    Job DescriptionA Post-Sales Customer Service Representative role involves handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. The representative must be able to handle inquiries via various media channels both inbound and outbound.Duties and Responsibilities:Respond to incoming emails related to Microsoft...

  • Technical Support

    2 weeks ago


    Kuala Lumpur, Malaysia DXC Technology Full time

    **_Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Rothoblaas Full time

    Rothoblaas Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaTechnical Sales RepresentativeAre you ready to become a key innovator and technology ambassador in the building sector and fall protection industry? If you thrive on innovation and want to represent a global brand, this is your chanceResponsibilitiesDrive Market Growth – Represent our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full time

    Company Overview:Bitunix is a rapidly growing company in the exciting world of digital assets. We value our employees and strive to create a positive and inclusive work environment. Our team is dedicated to providing exceptional customer support and ensuring the satisfaction of our clients.Job Description:We are looking for a highly motivated and experienced...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    About the Role:We are seeking a highly skilled Post-Sales Customer Service Representative to join our team. The successful candidate will be responsible for handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services.The representative will be expected to provide high-level service assistance, identify customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full time

    Job Summary:As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full time

    Job OverviewAs a Technical Customer Care / Support Representative at Primecommerce, you will be responsible for providing top-notch customer service and technical support to our clients. If you have a passion for delivering exceptional customer experiences and a strong understanding of the StoreHub platform, we encourage you to apply.Key...


  • Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

    Job Description Summary **Job Description**: **Job Title: Technical Support Center Manager** The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers. The Technical Support Center team manages the remote service and support for BD customers worldwide. The Technical Support Center is responsible...


  • Kuala Lumpur, Malaysia RDG SUPPLY SDN BHD Full time

    Company: RDG SUPPLY SDN BHD. Location: KUCHAI LAMA, KUALA LUMPUR. Employment Type: Full-time **Job Description**: Are you a highly motivated individual with a strong background in geomatics? We are currently seeking a Technical Sales Representative to join our team. **Responsibilities**: - Develop and maintain a thorough understanding of our products...


  • Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    **Whom we seek?** - Minimum Diploma in IT/Engineer/Science or Computer. - Fresh Graduates are welcome to apply. **What is you job tasks?** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques...


  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...